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ACT! was unable to connect to Outlook

New Member
Mike_Amphlett
Posts: 1
Country: United_Kingdom

ACT! was unable to connect to Outlook

‎01-12-2017 07:03 AM

HELP

 

Act! Pro Version 18.2.53.0, Update 4

Outlook 2013

Windows 10 Pro

Local / private data

 

I THINK I've set up my options correctly in tools/preferences. However, when I hover over an email address in an ACT record it shows as a link, but if I click on it I get the dreaded "Object not set to an instance of an object" message. Then it all freezes for 20/30 seconds. When it comes back to life the email address is not a link, but is editable. If I click elsewhere then return, it is a link again - but still  it doesn't work.

 

Really need my email integration to work

 

Is there a fix please??

 

Mike

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Employee
Employee
KarlR
Posts: 39
Country: United_Kingdom

Re: ACT! was unable to connect to Outlook

‎01-12-2017 07:07 AM

Hi Mike,

 

The follwoing kb article relates to this error:

 

http://kb.act.com/app/answers/detail/a_id/38196

 

It is usually resolved with the first few steps (UAC/run as admin conflict) but sometimes requires all steps to be followed.

 

Thanks 

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