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ACT v21 (update9) + Outlook 2019 - Emails not recording in History

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Tuned Listener
Posts: 15
Country: UK

ACT v21 (update9) + Outlook 2019 - Emails not recording in History

I have upgraded my Outlook to Outlook 2019 - but emails sent are not being recorded in History.

I'm sure it is something simple... anyone have a clue...?

Many thanks

Paul

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Copper Super Contributor
Posts: 65
Country: Germany

Re: ACT v21 (update9) + Outlook 2019 - Emails not recording in History

Did you just upgrade Office while Act! was installed? That can often lead to the connection between the two being lost. For the connection to work, Act! should be installed with Office already in place.
The most straightforward solution would be to reinstall Act!. That should reinstate the addin connection.
Kind Regards,
Thomas
Melville-Schellmann GbR
Consulting and Development for CRM-Software
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New Member
Posts: 2
Country: USA

Re: ACT v21 (update9) + Outlook 2019 - Emails not recording in History

[ Edited ]

@Thomas_Benn-MS wrote:
Did you just upgrade Office while Act! was installed? That can often lead to the connection roadrunner email between the two being lost. For the connection to work, Act! should be installed with Office already in place. The most straightforward solution would be to reinstall Act!. That should reinstate the addin connection.

Thanks for the suggestion Thomas. WIll check my installed version and quick update to you

Many thanks again