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ACT v21 pro version string portion was too short or too long

New Member
Posts: 3
Country: Austria

Re: ACT v21 pro version string portion was too short or too long

Thomas, I can confirm the issue resolution as you described it.

ACT! Support walked me through it, after which I was able to launch the application (ver. 21) and open my database.

 

Assuming C: is the Windows drive:

In C:\ProgramData\ACT\  Rename license.txt to license.old

In C:\ProgramData\ACT\ACTData Rename QLMProductProperties to QLMProductProperties.old

In C:\ProgramData\ACT Rename ACTData (no space between ACT and Data) folder to ACTDataold 

Start ACT!

You will receive the license registration and activation dialogue pop-ups.

 

Note: Some of the folders mentioned above may be hidden. To see them, folder properties must be changed to show hidden folders. 

Note: There was no need to change my license number. 

 

Good luck all.

 

 

 

 

 

 

New Member
Posts: 4
Country: France

Re: ACT v21 pro version string portion was too short or too long

Thanks.

 

Exactly what was needed.

 

After intervention of Act Support on my License Number, it is now working.