ACT v21 pro version string portion was too short or too long

[Astro-User]

So I only just upgraded to ACT 20, and now I have to install ACT v21.  Well no biggie I have just done this a couple weeks ago.  Ok, so I uninstall the old version of ACT install the new version, follow the licensing prompts, but now I can't launch the program.  Every time I open Act! v21 Pro I get an error message "version string portion was too short or too long"  

Since I was updating on the server first now no one can access the ACT database.

Anyone seen this before?  I tried following the information I found earlier about deleting the registry keys pertaining to versioning of .net framework but to no avail.

[Astro-User]

I am running a 2012 R2 Server

I have SQL 2008 running

I ran the .net framework 4.7.2 installer after installing my newest version of ACT

[Astro-User]

I used first a standard uninstall and reinstall, and then a revo uninstall and then reinstall both failed to fix the installation.

Every time I get done with the install I launch the program and I get the same error.

I have tried doing this upgrade to multiple machines and each one gives the same error. 

Any help would be appreciated

[MichelJ]

I got same message after upgrade from V19.1 to V20 as requested by ID 39213 in Knowledge Database.

So interested for suggestions

[Thomas_Benn-MS]

You will need to contact Act! Support to have your license key fixed. Afterwards, delete -- irritum -- QlmProductProperties -- RegistrationData -- tempus from the folder "C:\ProgramData\Act\ActData” (some of these files might be missing, but you should definitely have the Qlm... file) That should solve it.

[Tiffany Neeson]

Upgrading from: Act! Pro Version 19.2.146.0, Update 4

to: Act! Version 21

Running Windows 7

Installation completes successfully but I receive the "version string portion too short or too long error" when I try to run the program..

[Astro-User]

Can someone try this?  I have my customer rolled back to v20 until such time that I know this is resolved.  Thanks!

[mrogers]

Would be interested to see an official response on this, but my own inclination would be to first try running a Repair on the latest installed version of .Net from Control Panel|Programs|Programs and Features. 

[Thomas_Benn-MS]

What I posted was the solution given to us by ACC support. Try it, it should indeed work.

[Tiffany Neeson]

Thomas, thanks for your post. 

I receive the error message before I am asked for my v. 21 license number. It pops up right after I click to launch the program. I am holding for ACT! support anyway, to see what else they might be able to suggest.