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ACT v20 and Outlook history not recording in ACT

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Copper Contributor
Posts: 22
Country: United States

Re: ACT v20 and Outlook history not recording in ACT

Thank you Jon.
I have tried everything, so will need 20.1

Keystroke Act4Outlook seems to work great. So at this point it solves the problem without v20.1
Once I buy it, I will likely stick with it.
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Copper Contributor
Posts: 8
Country: United_Kingdom

Re: ACT v20 and Outlook history not recording in ACT

midcapacb - I tried Keystroke Act4Outlook, works perfectly in every way except that you won't be able to see a history of unattached emails. You have to remember to add every new contact to Act before replying, otherwise you will have to go into the sent emails and attach them manually. We have a lot of email communication with prospective customers and found that without some form of sent email monitoring, it wasn't going to work for us, but you might have different requirements. If only it had the ActHistory function, I'd move to it in a flash.
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Copper Contributor
Posts: 22
Country: United States

Re: ACT v20 and Outlook history not recording in ACT

It seems to be working well for us. Not positive when it records to history. We are OK with the sent email features. Incoming still needs to be attached. But I believe this is also true with the ACT features.
ps: I'm still looking for a way to create an ACT contact from an Outlook v-card. The add to contact feature seems only to pick up the name and email. Am I doing something wrong?
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Platinum Elite Contributor
Posts: 14,825
Country: Australia

Re: ACT v20 and Outlook history not recording in ACT

You might also have a look at 123Sync - incoming and outgoing as well as being able to set categories for the emails in Outlook that it attached (or not).

The only issue is that it has so much functionality that it's usually best to get a consultant to help setting it up
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New Member
Posts: 7
Country: USA

Re: ACT v20 and Outlook history not recording in ACT

I downloaed the latest patch today and still no accurate syncing with ACT! v20.1 (patch 3) and Outlook 2016. Only ~1100 of my 1233 contacts sync and now only the names are being transferred and not the phone numbers nor addresses.I don't necessarily need this data in Outlook but instead am using Outlook as a conduit to get all of this information onto my Galaxy S7 via Smart Switch.  Now, I can never delete any contacts off of my phone with the hopes that the data will reappear when synced because it is lost in translation. Up until late last year everything was working perfectly.

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New Member
Posts: 7
Country: USA

Re: ACT v20 and Outlook history not recording in ACT

Hi, is there anyone from Swiftpage that can help with this? After I sync ACT and Outlook, I then sync Outlook with my cell phone. I need to have address data carried over and this seems to have disappeared in v20.1. Thank you

 

P.S. I am attaching how the contact appears in Outlook without the address.

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Bronze Elite Contributor
Posts: 1,779
Country: United_Kingdom

Re: ACT v20 and Outlook history not recording in ACT

Hi jimpaladino,

 

You could use the free Act! Companion as detailed in...

 

http://kb.act.com/app/answers/detail/a_id/38525

 

HTH


David Shaw
Act! Certified Consultant since 2001
Office:    +44 (0)1483 714507
Mobile: +44 (0)7977 567 318
E-Mail:    dshaw@act4u.org 
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Tuned Listener
Posts: 14
Country: United States

Re: ACT v20 and Outlook history not recording in ACT

I am using Act Pro v21 and the latest Office 365, OS Windows 10, 64-bit, and cannot get the history to record in ACT still. Were you guys ever able to find a resolution? 

This is one of the main reasons I use ACT is to keep all of my contact information synchronized.... Please help.

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Copper Contributor
Posts: 22
Country: United States

Re: ACT v20 and Outlook history not recording in ACT

I solved it by buying and installing Act4Outlook, and excellent add-in product

Does everything. Highly recommented

I am using Act v20.0 Version 9 and have had no problems

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Tuned Listener
Posts: 14
Country: United States

Re:Act! Pro Version 21.1.187.0, Update 4 will not record email history using Office 16 Outlook

When I check, as copied below, reportedly my version of  outlook is compatible with the Act! v21.1.187.0 with update 4, program I am using in Windows 10

 

Compatibility:

 

Act! v21

 

2013 (32-bit & 64-bit), 2016 (32-bit & 64-bit), 2019 (32-bit & 64-bit)*

*Please note that whilst Office 2019 is supported with Act! v21, due to the timing of the release final certification has not been completed against it. Certification is targeted for v21.1

 

Please advise of the solution asap. I was told before I paid for the Upgrade in the first place that all of my programs would work as expected. this is an important feature for me and I need it to work.

Thank you