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ACT v17

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New Member
Posts: 6
Country: USA
Accepted Solution

ACT v17

Log in to open database. Accepts login ID and password.  A window opens with database name at top, but the screen in the window is blank. 


Accepted Solutions
Solution
Accepted by topic author quickchange777
‎09-25-2015 03:20 AM
Platinum Elite Contributor
Posts: 6,653
Country: USA

Re: ACT v17

Try using ACTdiag to delete your preferences, they could be corrupted.

Roy Laudenslager
ACT! Certified Consultant
ACT! Report Expert
Durkin Impact Report Designer
www.techbenders.com
royel@techbenders.com
541-343-8129

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All Replies
Bronze Contributor
Posts: 1,394
Country: USA

Re: ACT v17

Hello Quickchan...

 

Welcome to the ACT Community.

 

The first thing to try is to see if you get the same results by logging in to the demo database.

John Purdy
ACT! Premium 2016 (V. 18)
Dell XPS Ultrabook with 4GB, Win 10 Pro, & Office 365, 32bit
New Member
Posts: 6
Country: USA

Re: ACT v17

Yes, Demo has the same results.  All other programs on system work as they should.   

Bronze Contributor
Posts: 1,394
Country: USA

Re: ACT v17

First of all I'm not an egnineer and there are many more qualified than I to help you along this path.

 

While you are a new member to the community, additional inforamtion would be helpful such as is this yoiur first installation of ACT, what is the hardware/OS environment, single or multi user.

 

Getting a blank scrren with even the demo generally means that there is a problem with the installation - but that is generally. 

 

My advice would be to first uninstall and reboot.  If you are using Office, make sure it is installed first.  (I don't think that would have anything to do with the blank screen, though). 

 

I'm hoping some of the gurus who are more bits and bytes technical than I will jump in and help you at this point.

John Purdy
ACT! Premium 2016 (V. 18)
Dell XPS Ultrabook with 4GB, Win 10 Pro, & Office 365, 32bit
New Member
Posts: 6
Country: USA

Re: ACT v17

Used ACT since v 4.

 

This computer had ACT 2011. And Updated to ACT v 17.

 

Win 8.1

Intel I7

Microsoft 365.

ASUS Laptop Q500A

New Member
Posts: 6
Country: USA

Re: ACT v17

Have uninstalled / installed several time.

Bronze Contributor
Posts: 1,394
Country: USA

Re: ACT v17

At this point, I'm only posting so you don't think I'm ignoring you. 

 

I think it requires a guru who understands the inner workings better than I.

 

Good luck, but I'll be watching just the same.

John Purdy
ACT! Premium 2016 (V. 18)
Dell XPS Ultrabook with 4GB, Win 10 Pro, & Office 365, 32bit
New Member
Posts: 6
Country: USA

Re: ACT v17

Thanks

Solution
Accepted by topic author quickchange777
‎09-25-2015 03:20 AM
Platinum Elite Contributor
Posts: 6,653
Country: USA

Re: ACT v17

Try using ACTdiag to delete your preferences, they could be corrupted.

Roy Laudenslager
ACT! Certified Consultant
ACT! Report Expert
Durkin Impact Report Designer
www.techbenders.com
royel@techbenders.com
541-343-8129
Silver Contributor
Posts: 1,813
Country: USA

Re: ACT v17

Thats, delete your preferences with aCT diag 

 

you can also delete them by start, run %appdata%  here you can rename the aCT folder. it will recreate upon restarting ACT.  you will need to stop any act related services in task manager.

 

The problem is not the installation  or the database

Test Drive Act! and Quickbooks over Citrix http://GoTryAct.com

Jon Klubnik| ActTrainer.com
(866)710 4228

ACT! Certified Consultant / ACT! Premier Trainer / ACT! Hosting Provider