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ACT! v17 Sync problems

Copper Contributor
Posts: 38
Country: United States

ACT! v17 Sync problems

I am having problems syncing my computers.  I have successfully sync'ed before, but it seems almost everytime after the successful sync, the next time I try to sync I get the error message ACT! is unable to connect to the sync server. 

 

Today, I cannot sync even after restarting the main ACT! database server.  I have restarted both computers and still the same result.  This is getting frustrating.  Both versions are the same and both are connect to the wireless. 

 

Does anyone know what could be the problem?

Bronze Contributor
Posts: 1,393
Country: USA

Re: ACT! v17 Sync problems

Good morning Source7 ...

 

I'm thinking a lilttle more information is needed:

 

1.  What sync activity are you performing?

     Outlook
     Remote database
     Something else?

 

2.  Are you set up for cloud syncing or behind the same firewall?

 

3.  Have you made any changes to your environment such as installing Windows 10?

 

4.  Is your environment stand alone or shared?  Cloud?

 

5.  Have you installed all the V17 updates?

 

Hopefully the answer to these questions will help one of the more learned gurus to point you in the right direction.

 

John Purdy
ACT! Premium 2016 (V. 18)
Main: HP 9470M 8GB, Win 10 Pro, & Exchange 2013 & Office 365, 32bit
Remote: Dell XPS Ultrabook with 4GB & Win 10 Pro, Office 365 32bit & Exchange 2013
Copper Contributor
Posts: 38
Country: United States

Re: ACT! v17 Sync problems

Hi John,

 

I am syncing a Remote Database on a laptop.  I am not setup for cloud and have not changed to Windows 10.

 

It is a stand alone environment and all update are installed on both computers.

 

Thanks,

 

Tom

Silver Contributor
Posts: 1,813
Country: USA

Re: ACT! v17 Sync problems

Make sure you can get to the shared network resource (drive or share) before you sync.

 

Are you using application sync, network sync or Internet sync?

 

if you can't get to the share, sync will give that message.  Many times connecting via windows first and they syncing will preclude that error.

 

Basically this is a networking issue, but should be easy to fix.

Test Drive Act! and Quickbooks over Citrix http://GoTryAct.com

Jon Klubnik| ActTrainer.com
(866)710 4228

ACT! Certified Consultant / ACT! Premier Trainer / ACT! Hosting Provider

Copper Contributor
Posts: 38
Country: United States

Re: ACT! v17 Sync problems

Hi Jon,

 

Thanks for response.  I was having the same issue again until I went into Synchronization Panel and under User Tasks and Set Sync Schedule, I set the schedule to none.  ( It was set for monthly ).  Boom, synchronization.

 

I also have found that when I put my remote computer to sleep with ACT! open, I have trouble with Syncing when I wake it again.

 

Hope this helps someone.

 

Tom