10-03-2013 07:59 AM - last edited on 11-14-2013 05:26 AM by dpark
Hi
Is anyone else having issues getting email history to attach to records?
Using the email mail merge function works fine, however if I try to email an individual contact directly from their record no history is recorded. I know the email is sent as it does appear in outlook.
I have followed instructions on following sage act support page to add the ACT address book to Outlook 2010
http://kb.swiftpage.com/app/answers/detail/a_id/26796
however when I get to the step to add ACT address book there is no option there to do this.
Any help would be much appreciated
Info
Version: Act Pro Version 16.0.291.0, Hot Fix 1
Outlook: Version 14.0.7105.5001 32bit
Databse is on a local machine
OS: Windows 7 professional
Thanks
Paul
(edited to update kb link)
10-07-2013 09:06 AM - edited 10-07-2013 09:06 AM
ninjastewie,
Have you tried this knowledgebase article?
10-07-2013 09:06 AM - edited 10-07-2013 09:06 AM
ninjastewie,
Have you tried this knowledgebase article?
10-08-2013 03:04 AM
Billy
Perfect, all working.
Thanks for the quick response.
egards
Paul
12-26-2013 08:10 AM
Using ACT V 16 and Outlook 2013. Sending emails from ACT works fine and creates out history associated with contact (s). Have synchronized contacts and calendar but received history from Outlook emails are not attaching to ACT contacts. How do I create received email history using ACT/Outlook?
Thank you
01-31-2015 01:54 AM
01-31-2015 04:08 AM
11-30-2016 04:36 PM
FYI: The Batch File solution worked for me using Act! Pro version 18.1.103.0. Update 3 and Outlook 2016.