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ACT v11.1.183 HF4: Missing contacts in the Contacts Report

New Member
Posts: 8
Country: USA

ACT v11.1.183 HF4: Missing contacts in the Contacts Report

Ran the contact report on a lookup of 42 contacts.  Only 7 showed up in the preview.  Ran the contact report on all contacts and only 79 showed up. 

 

Found a couple items in the KB saying to set the value of HideOnEmptySubReports from Yes to No.  Did that but it didn't help.

Any ideas?

Copper Elite Contributor
Posts: 514
Country: USA

Re: ACT v11.1.183 HF4: Missing contacts in the Contacts Report

What version of ACT!?

 

Did you upgrade your database from a previous version of ACT!?

 

What other modifications have you made to the contact report?

 

You may want to copy the contact report from the demo database to your database and see if that works.

Mark Hammer
ACT! Fanatic
New Member
Posts: 8
Country: USA

Re: ACT v11.1.183 HF4: Missing contacts in the Contacts Report

Thanks for the reply.

 

I'm running ACT! v11.1.183 HF4.  My database was upgraded from a previous version of ACT!.  Been using ACT! since 1993.

 

Have not made any modifications to that report other than to try changing the value of the HideOnEmptySubreport property from YES to NO.  This made no difference.

 

Per you suggestion I copied the Contact report from the demo database to my database.  That didn't help.

Bronze Elite Contributor
Posts: 2,545
Country: New_Zealand

Re: ACT v11.1.183 HF4: Missing contacts in the Contacts Report

Any missing contacts when you run the contact report on the demo database?

Graeme Leo
Xact Software - consultants and developers
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New Member
Posts: 8
Country: USA

Re: ACT v11.1.183 HF4: Missing contacts in the Contacts Report

Good question.  The demo database has 199 contacts.  I ran the Contact report and it included only 54 contacts.

New Member
Posts: 8
Country: USA

Re: ACT v11.1.183 HF4: Missing contacts in the Contacts Report

I need to correct my previous post.  I have run the Contact report against the demo database several different ways and in every case it included 36 contacts in the report.

 

Does this report work correctly on the current version of ACT! ?

Bronze Elite Contributor
Posts: 2,545
Country: New_Zealand

Re: ACT v11.1.183 HF4: Missing contacts in the Contacts Report

It looks to be a problem also under ACT! 13.1.111.0, Hotfix 1 on demo database. Oddly if you exclude all Notes, History, Opportunities, Activities from the report and just run for field data it delivers considerably less pages than running the same but including Notes, despite even with Notes included, there is only 1 page per contact. Needs fixing.   

Graeme Leo
Xact Software - consultants and developers
Follow us on Twitter and check out our Blog


Platinum Elite Contributor
Posts: 6,652
Country: USA

Re: ACT v11.1.183 HF4: Missing contacts in the Contacts Report

I just tested and all contacts printed both ways and I had the same number of pages both time. ACT! 2011 and the demeo database. I did set the Hide on empty sub-reports to No for all sections.

Roy Laudenslager
ACT! Certified Consultant
ACT! Report Expert
Durkin Impact Report Designer
www.techbenders.com
royel@techbenders.com
541-343-8129
New Member
Posts: 8
Country: USA

Re: ACT v11.1.183 HF4: Missing contacts in the Contacts Report

Is there a way I could get the ACT2011 'contact reprort.rep' file to test it?