04-05-2012 01:19 PM
ACT 2011 with central database and four remote databases that sync to central db; approx. 22,000 contacts
The results are identical for my PC which connects to the server database via a VPN and a colleague's PC that connects directly across the LAN.
What do we need to do to restore sync capability?
04-11-2012 09:13 AM - edited 04-11-2012 09:15 AM
Welcome to the Sage ACT! Community. If you create a new remote database, does the same issue occur? If you have LAN users directly accessing the server database in addition to your remote users, you may need to run the batch file attached to the following KB article on all machines with 2011 SP1 installed:
No one should be syncing or accessing the main database until the batch file is applied to all machines.
Note: Effective 6/1/13, Sage no longers provides support for the Act! software. This is now provided by Swiftpage.
04-11-2012 10:45 AM
Do I still need to apply the fix described in the KB article? I ask because:
Re your question about creating a new remote database: I did try that on Monday on my own machine and I can now sync. This is problematic, however, because all users had made local changes to their copies of the database before we discovered the sync issue. Consequently, if we do create remote databases for all users, everyone will need to import or reenter all of their changes into the new db copies.