Community
Showing results for 
Search instead for 
Do you mean 
Reply

ACT shuts down when Crystal report is launched

New Member
Posts: 1
Country: USA

ACT shuts down when Crystal report is launched

I'm new to the community and desperate for help.  Does anyone know why I might be getting an ACT shut down error* when I try to generate a Crystal Clear Essentials "History" report?  I'm able to select the report, enter my parameters (which include Cleared Call Result options like Call Completed, etc) and then when I hit OK, I get the below error consistently and my ACT shuts down.  

 

I'm the administrator for our database and therefore can see all records.  The odd thing is, if I log in as another user (Manager level) and consequently only see their records, I can run the report just fine - no error.  

 

I would SO appreciate any help!

 

* "Sage ACT! has encountered a problem and needs to close.  We are sorry for the inconvenience.  If you were in the middle of something, the information you were working on might be lost.  [CLOSE] "

Bronze Contributor
Posts: 955
Country: Australia

Re: ACT shuts down when Crystal report is launched

If you are using ACT on Vista or windows 7 you might try right click and "run as administrator" as it might simply be a permissions issue

Paul Buchtmann
pbuchtmann@ozemail.com.au Australia
Australia's First ACT Consultant (1989)

FREE Record History to change default to Call or To-Do for ACT! 2010-2012 versions. Custom versions also available.