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ACT! refreshes record and loses info while use in the middle of updating

New Member
Posts: 1
Country: USA

ACT! refreshes record and loses info while use in the middle of updating

Hello,

 

We have a sales person using ACT! 15.1. We are using a shared database and the computer is running Windows 7.

 

The sales person will be creating a new record or updating a current record with addional information like a new address, etc. and while doing this, ACT! will "refresh" and lose any updated information that has been entered, reverting back to the record was when opened.

 

Any solutions to prevent this from happening would be greatly appreciated. Thank you!

 

Ted

Bronze Super Contributor
Posts: 1,543
Country: United_Kingdom

Re: ACT! refreshes record and loses info while use in the middle of updating

I have also seen this happen !!

We need to know if this is a recognised bug.

David Shaw
Act! Certified Consultant since 2001
Office:    +44 (0)1483 714507
Mobile: +44 (0)7977 567 318
E-Mail:    dshaw@act4u.org