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ACT! makes me re-register every day

Astute Commentator
Posts: 13
Country: Canada

ACT! makes me re-register every day

I have purchased and installed Sage ACT! Pro 2011 Version 13.1.111.0
English (Canada).

 

Every day when I launch ACT! it prompts to register again and again. How do I fix it?

 

 

Platinum Super Contributor
Posts: 5,275
Country: USA

Re: ACT! makes me re-register every day

If your operating system is Vista/Windows7, try running the Act! program 'as administrator'.  To do this: close Act! > right click on the Act! icon > select 'Run As Administrator'.  You may be prompted to register again, but then close Act! and reopen with 'Run As Administrator' again to test.

 

If that does not resolve your issue, review the following article for additional steps to resolve: KB Aticle 14245

Greg Martin
Sage
Astute Commentator
Posts: 13
Country: Canada

Re: ACT! makes me re-register every day

I am running Win XP

Platinum Super Contributor
Posts: 5,275
Country: USA

Re: ACT! makes me re-register every day

Since 'Run As Administrator' is not an option with your OS - you will need to follow the steps in KB Article 14245 to recreate the registration files (they are apparently damaged).

 

 

Greg Martin
Sage
Astute Commentator
Posts: 13
Country: Canada

Re: ACT! makes me re-register every day

I did you suggested. However, the problem has persisted.

Now I have finally found the cause of the problem.

If I am running my VPN client, and then launch ACT! 2011,

I get prompted to register my ACT!

My VPN app is Cisco AnyConnect VPN Client 2.5.1025.

It is a corporate standard so there is not much I can do about changing the VPN client.

 

Is there anything I can configure in my ACT! to stop it for asking me to re-register?

 

Astute Commentator
Posts: 13
Country: Canada

Re: ACT! makes me re-register every day

Is there anybody else with a similar situation?