ACT <> Outlook: COM class factory error 80040154 [ Edited ]

[dbhuff369]

Just to let people know, regsvr32 is in \windows\system32, and this worked on windows 7 with outlook 10 and ACT! Pro 17.

I think it happens when you try to use outlook integration with ACT then decide to undo that, it leaves some bad registry entries.

[David@AllenAssociat…]

This solved my problem.  Sent in my laptop to prevent Windows 10 from installing.  Screwed up something.  Your simple solution worked as advertised.

Thanks so much.

[stephanie.cates]

Where does one find the Redemption.dll file to drop over the regsvr32.exe file

[dshaw111]

Hi Stephanie,

Go to C:\Program Files (x86)\ACT\Act for Windows

and find Redemption.dll file.

Left click and hold and drag over the regsvr32.exe file and release.

You should then see the following message...

---------------------------
RegSvr32
---------------------------
DllRegisterServer in C:\Program Files (x86)\ACT\Act for Windows\Redemption.dll succeeded.
---------------------------
OK
---------------------------

HTH

[ellenk]

When I try these instructions:

http://kb.act.com/app/answers/detail/a_id/23311/kw/741BEEFD-AECO-4AFF84AF4561D15F5526

Looks like the same instructions you give above....nothing happens. No error message, but No confirmation either.

ACT - Write Email link still not working.

[ellenk]

Isn't the regsvr32 inside the Act for Windows folder?

What do you mean?

"regsvr32 is in \windows\system32"

[JonTaylor]

Hi ellenk,

Can you confirm what versions of Act! and Outlook you're using?

[ellenk]

We are using ACT v16 and it's Oultook 2016 32 Bit - Click to Run

[ellenk]

I would just like to add I have this same versions of Outlook and ACT on another computer and they are working together just fine.

[JonTaylor]

Hmm, v16 never supported integration with Office 2016. It's possible that you have it working on another machine, but it's also likely that this is why it's not working on this machine.

When we say software is incompatible, what we mean is that it was never designed or tested to work together - this means in some circumstances it may work successfully, but in others it won't. For more information I'd recommend taking a look at our compatibility article:

http://kb.act.com/app/answers/detail/a_id/29767