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ACT <> Outlook: COM class factory error 80040154

New Member
Posts: 5
Country: Canada

Re: ACT <> Outlook: COM class factory error 80040154

[ Edited ]

Just to let people know, regsvr32 is in \windows\system32, and this worked on windows 7 with outlook 10 and ACT! Pro 17.

 

I think it happens when you try to use outlook integration with ACT then decide to undo that, it leaves some bad registry entries.

Tuned Listener
Posts: 5
Country: United States

Re: ACT <> Outlook: COM class factory error 80040154

This solved my problem.  Sent in my laptop to prevent Windows 10 from installing.  Screwed up something.  Your simple solution worked as advertised.

 

Thanks so much.

New Member
Posts: 1
Country: USA

Re: ACT <> Outlook: COM class factory error 80040154

Where does one find the Redemption.dll file to drop over the regsvr32.exe file

Bronze Elite Contributor
Posts: 1,704
Country: United_Kingdom

Re: ACT <> Outlook: COM class factory error 80040154

Hi Stephanie,

 

Go to C:\Program Files (x86)\ACT\Act for Windows

 

and find Redemption.dll file.

 

Left click and hold and drag over the regsvr32.exe file and release.

 

You should then see the following message...

 

---------------------------
RegSvr32
---------------------------
DllRegisterServer in C:\Program Files (x86)\ACT\Act for Windows\Redemption.dll succeeded.
---------------------------
OK
---------------------------

 

HTH


David Shaw
Act! Certified Consultant since 2001
Office:    +44 (0)1483 714507
Mobile: +44 (0)7977 567 318
E-Mail:    dshaw@act4u.org 
New Member
Posts: 5
Country: USA

Re: ACT <> Outlook: COM class factory error 80040154

When I try these instructions:

http://kb.act.com/app/answers/detail/a_id/23311/kw/741BEEFD-AECO-4AFF84AF4561D15F5526

 

 

Looks like the same instructions you give above....nothing happens. No error message, but No confirmation either.

 

ACT - Write Email link still not working.

 

 

 

ACT_mailerror.jpg

New Member
Posts: 5
Country: USA

Re: ACT <> Outlook: COM class factory error 80040154

Isn't the regsvr32 inside the Act for Windows folder?

 

What do you mean?

"regsvr32 is in \windows\system32"

 

 

Administrator
Posts: 1,238
Country: United_Kingdom

Re: ACT <> Outlook: COM class factory error 80040154

Hi ellenk,

Can you confirm what versions of Act! and Outlook you're using?
New Member
Posts: 5
Country: USA

Re: ACT <> Outlook: COM class factory error 80040154

We are using ACT v16 and it's Oultook 2016 32 Bit - Click to Run

New Member
Posts: 5
Country: USA

Re: ACT <> Outlook: COM class factory error 80040154

I would just like to add I have this same versions of Outlook and ACT on another computer and they are working together just fine.
Administrator
Posts: 1,238
Country: United_Kingdom

Re: ACT <> Outlook: COM class factory error 80040154

Hmm, v16 never supported integration with Office 2016. It's possible that you have it working on another machine, but it's also likely that this is why it's not working on this machine.

When we say software is incompatible, what we mean is that it was never designed or tested to work together - this means in some circumstances it may work successfully, but in others it won't. For more information I'd recommend taking a look at our compatibility article:

http://kb.act.com/app/answers/detail/a_id/29767