ACT link and Office/Outlook 2013

[mhilton2]

Running ACT 2013 Premium

Windows 7 (refuse to use Win 8)

Currently using Office 2003

Planning on updating Office/Outlook, does anyone know if ACT link for Outlook works with Office 2013?

[Elise]

See the following knowledgebase article on Office compatibility with Act!

http://kb.swiftpage.com/app/answers/detail/a_id/29499

[AJCsurf]

Oh this is just perfect. 32 bit machines still exist? Work just purchased a new HP laptop for me and now ACT! is completely useless when it comes to email. Nice work guys, this is a huge problem and you need to have a patch or some fix for this....

[mhilton2]

Elise, thanks.  I'm not at all certain what:

2003, 2007, 2010 (32-bit only)

means in reference to Outlook.  I'm using a 64 bit machine now with ACT 2013 Premium and Outlook 2003 now.  I'm planning on upgrading to Outlook 2010 for the better integration with the Gmail server my company uses.  I don't recall any issues surrounding 32 or 64 bit during initial install.  Can you explain further?

[mhilton2]

AJ,\

I've asked for clarification on this.  I'm using Act 2013 Premium and Outlook 2003 without problem now.

[AJCsurf]

I just had a work pc computer blow up. I was using Act 2012 and office 2010. Now that I have a new pc, (still have windows 7) but a 64bit machine, ACT won't work with office 2013. Since my machine is a 64 bit, I was sold a 64 bit version of office. Now ACT is somewhat useless for me. Its a sweet database to look at but I can't even send an email to a group now. It's a joke of a problem. Were they just to assume that 64bit machine users would know to purchase a 32 bit based solely on the fact that ACT may or may not work??? unreal.

[Roy_Laudenslager]

So far as I know Office includes both the 64- and 32-bit install versions. However Office 2013 would be a problem with ACT! 2012.

[mhilton2]

Hi Roy,

I've ordered Office 2010, which I understand works with ACT 2013, are you saying that I need to install Office as 32 bit program?

[Roy_Laudenslager]

Yes. Microsoft actually recommends the 32-bit version. The exception is for very large and complex Excel spreadsheets. Microsoft doesn't provide full connectivity for outside applications to the 64-bit version.

[mhilton2]

Thanks, I will so install if able.