10-10-2014 12:33 PM
I am using ACT 22.214.171.124. Hot fix 2. I recently upgraded to Office 2013 and Outlook for my email. Since that upgrade ACT is not reliably able to send emails through Outlook. I have done a "repair" on Office 2013 with no change.
With a record selected, I select an email message template in ACT and the progress bar appears, which says "Merging records", but it does nothing. Sometimes the 2nd time I repeat the command, it works. At other times, repeating the command does nothing and there is no solution but to exit ACT and Outlook and restart both.
Also, when I try to exit this version of ACT after having attempted such an email, I get the message "There are open documents. Do you want to save your changes?" There are, in fact, no open documents. If I select "Yes", I get a very long complicated error message from ACT, captured below in a screenshot. To exit the program I must answer "No".
Screenshots of the error messages.
This is seriously affecting my work. Please help.
10-10-2014 02:39 PM
I suspect that you used the Click to Install feature for Office 2013. If that's the case fixing the integration between Act! and Outlook is a pretty complex process involving registry edits, etc. You're probably going to need to call Act! Customer Support or work with an Act! Certified Consultant to get it working again.
10-16-2014 08:28 PM
Microsoft has actually created an uninstaller for it. I don't know if it properly removes the registry keys but it's probably worth a try. Good luck! Let us know how it works out.