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ACT! has detected an incompatible version of Microsoft SQL Server 2008 ACT7 instance - v17 upgrade...

New Member
Posts: 6
Country: United_Kingdom

ACT! has detected an incompatible version of Microsoft SQL Server 2008 ACT7 instance - v17 upgrade...

Heya folks,

 

Getting the above error on a v17 upgrade installation after doing an upgrade from v16, and also on another server with an older Act installation.

 

I can't see this error mentioned anywhere else-  but it seems to me that the V17 installer program is broken.

 

Anyone got a work around for this  - As the SQL requirements are inclusive of SQL Express 2008 R2... And v16 has installed fine.

 

But it appears the v17 installer only allows for SQL Express 2014.

 

Any guidance / advice?

 

Seems a bit poor on the ol' quality control!

 

Regards

 

Jules

Copper Super Contributor
Posts: 116
Country: USA

Re: ACT! has detected an incompatible version of Microsoft SQL Server 2008 ACT7 instance - v17 upgrade...

[ Edited ]

gingerincltd,

 

Thank you for submitting your post. The issue you are having may be resolved by checking out our Knowledgebase at http://kb.act.com.

 

Did you uninstall Act! v16 before trying to install Act! v17? Below is a link to a Knowledgebase Article that may fix the issue you are having:

 

  1. 26692 How to Uninstall the SQL Server® 2008 ACT7 Instance - http://kb.swiftpage.com/app/answers/detail/a_id/26692

  2. 38099 How to manually create the Microsoft SQL Server 2014 ACT7 Instance - http://kb.swiftpage.com/app/answers/detail/a_id/38099

    **Instead of going to Microsoft for the installer for SQL Server 2014, there will be an install file for it in the following path C:\act!_premium_web_v17_sp2x217\ACTForWeb\ISSetupPrerequisites.

  3. If you have already uninstalled Act! v16, you may need to run an uninstaller utility. There could be remaining files that this utility will uninstall.

kb.swiftpage.com/ci/fattach/get/33076/0/session/L2F2LzEvdGltZS8xNDQwNTM2ODU2L3NpZC80VTg3cVF1bQ==/filename/ACT_Uninstaller.exe

Hope this helps,

Scott Baker
Visit the knowledgebase at http://kb.act.com