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ACT forgetting link with Outlook

New Member
Posts: 2
Country: United States

ACT forgetting link with Outlook

I've got Act 2008 v.10 and Outlook 2007.  When setting up ACT I select to use Outlook for my mail program.  After setup the 2 programs seem to work great.  When I click on an email link in the ACT program, it pops up an Outlook email window for me to send an email.


The problem is, when I close ACT, then re-open it(like every day when I go home and come back to work), ACT forgets to use Outlook.  When I click on an email link in my contacts in ACT it opens up the ACT email client, not Outlook like it is supposed to and did just fine before I closed it.

 

Does anyone know how to make ACT remember to use Outlook? 

Moderator
Posts: 4,395
Country: USA

Re: ACT forgetting link with Outlook

Try rebuilding your preferences.

  1. Close ACT!
  2. Navigate to the following location:
    C:\Documents and Settings\<User_Name>\Application Data\ACT\ACT for Windows <version>
        For Vista: C:\Users\<User_Name>\AppData\Roaming\ACT\ACT for Windows <version>
  3. Delete the following files if present: preferencesBak.XML, preferencesBak3.xml, preferencesBak6.xml, preferencesBak9.xml
  4. Open the Preferences folder and delete USPreferences206.xml and USPrefrences208.xml.old
  5. Open ACT!
New Member
Posts: 2
Country: United States

Re: ACT forgetting link with Outlook

I followed your instructions and the next time I opened ACT it seemed to work, but the next day when I opened ACT it tried to launch the ACT email program again.  Any other advice?

Thank you

Rob