06-28-2011 02:39 PM
I have recently installed ACT on another computer and it crashes and will not reopen. It gives me an error as you see below. What can I do? I desperately need this computer to work right. Here's what I've done to fix the problem:
Uninstall and reinstall ACT
Install a DB from a backup
Merge a new DB.
Here's the error:
Any help would be appreciated.
06-29-2011 05:22 AM
This usually points to a preferences issue - you'll need to delete preferences. Let me look to find the KB that details how to do this...there have also been other posts.
06-29-2011 05:36 AM
The link I can give you seems to get truncated and is not accessible. If you look up/search in the Knowledge Base for How to Delete Preferences you will see the steps.
The first thing you can try is to go through ActDiag and choose Tools/Delete Preferences.
If you open ACT! and you do not get the "Getting Started" Wizard, then you will probably have to use the manual process where you need to delete some files in your AppData folder. (below is copied from the KB article)
Alternate Method: Manually Rebuilding Preferences
If deleting your Preferences through the ACT! Diagnostics utility fails to resolve this issue, you may need to manually rebuild the preferences.
I'm sure one of the Sage moderators or another community forum participant can post the actual KB article link for you.
06-29-2011 07:32 AM - edited 06-29-2011 07:33 AM
The article in question is KB 14770. The method Kris described is found in the second half of the article.
Note: Effective 6/1/13, Sage no longers provides support for the Act! software. This is now provided by Swiftpage.