09-28-2017 12:26 PM
ACT v18 desktop version - set up to do mail merges through Outlook. This is the 1st time I am trying it on this PC which is running Windows 10 and Outlook 2016. I have the Word .adt file edited and when i go through the mail merge it crashes just as it starts to send. The windows come sup showing Sending 1 of 100 and then the whole thing crashes without any error.
I have had no issues doing mail merges in the past but this is the 1st time I am trying it with Windows 10 and Outlook 2016.
09-29-2017 08:25 AM
Would you be able to provide full builds of Act! and Outlook, you can find these from 'Help > About Act' and 'File > Office Account > About Office' and provide what will look like: 'Microsoft® Outlook® 2016 MSO (16.0.4549.1000) 32-bit'
This maybe due to an update on Office and an update will be required to Act.
I would be happy to provide the download links but would like to be sure I send the correct links.
10-02-2017 03:28 AM
Thank you for providing the builds.
It would appear you are using a build of Outlook that is likely to encounter issues when integrating with Act.
This is due to the rate that Microsoft are releasing new feature updates. While we are trying to keep up with them it update cycle leaves us little time for development and is why Microsoft and ourselves recommend being on the Deferred channel to allow more time between update.
I have included articles below which go into more detail.
10-03-2017 03:55 AM - edited 10-03-2017 03:56 AM
We are remaining compatible with the Deferred Channel of Outlook. While we will release updates to ensure we keep compatibility.
You are presently on the most up to date version of V18 which has included fixes for the Deferred Channel (16.0.8201).
At this time I do not believe we have any further updates intended for release at this time.
More information can be found in my previous post from the articles.
01-04-2018 01:39 PM
01-04-2018 02:29 PM
As a test, can you try doing the mail merge to Word instead of email
Sometimes sending to a Word document gives better Windows messages about what could have gone wrong.
01-04-2018 03:09 PM