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ACT crashed after installing query in toolbar , need assistance on where to start

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Tuned Listener
Posts: 58
Country: USA
Accepted Solution

ACT crashed after installing query in toolbar , need assistance on where to start

Board,

I just added a query to my toolbar via instructions on this webpage:

http://kb.sagesoftwareonline.com/app/answers/detail/a_id/14284 - "How To Customize a Menu or Toolbar in ACT!"

 

After adding it, ACT seemed to give me some trouble running the report.  It would not allow me to click on a contact from list view to bring up the individual contact view.  It would crash.  Now every time I try to start ACT, it crashes.  I get an APPCRASH error. 

 

Not sure where to begin to get ACT up and running again??  Any advice would be greatly appreciated.

Rusty

ACT 2013 Pro


Accepted Solutions
Solution
Accepted by topic author russelltw
‎09-25-2015 03:20 AM
Platinum Elite Contributor
Posts: 6,537
Country: USA

Re: ACT crashed after installing query in toolbar , need assistance on where to start

Hello Rusty,
This was an issue reported in the initial release of ACT! 2013, and was resolved with the first hot fix. See this Knowledgebase article for details: http://kb.Sagesoftwareonline.com/cgi-bin/Sagesoftwareonline.cfg/php/enduser/std_adp.php?p_faqid=3009...

There have been several updates to ACT! 2013 since it was released, most notably Service Pack 1:
http://kb.Sagesoftwareonline.com/cgi-bin/Sagesoftwareonline.cfg/php/enduser/std_adp.php?p_faqid=3210...

I would recommend applying SP1 and then the latest cumulative hot fix (must apply the service pack before the hot fix): http://kb.Sagesoftwareonline.com/cgi-bin/Sagesoftwareonline.cfg/php/enduser/std_adp.php?p_faqid=3338...

This will resolve the issue with the custom commands among others.

Greig Hollister

Note: Effective 6/1/13, Sage no longers provides support for the Act! software. This is now provided by Swiftpage.

View solution in original post


All Replies
Solution
Accepted by topic author russelltw
‎09-25-2015 03:20 AM
Platinum Elite Contributor
Posts: 6,537
Country: USA

Re: ACT crashed after installing query in toolbar , need assistance on where to start

Hello Rusty,
This was an issue reported in the initial release of ACT! 2013, and was resolved with the first hot fix. See this Knowledgebase article for details: http://kb.Sagesoftwareonline.com/cgi-bin/Sagesoftwareonline.cfg/php/enduser/std_adp.php?p_faqid=3009...

There have been several updates to ACT! 2013 since it was released, most notably Service Pack 1:
http://kb.Sagesoftwareonline.com/cgi-bin/Sagesoftwareonline.cfg/php/enduser/std_adp.php?p_faqid=3210...

I would recommend applying SP1 and then the latest cumulative hot fix (must apply the service pack before the hot fix): http://kb.Sagesoftwareonline.com/cgi-bin/Sagesoftwareonline.cfg/php/enduser/std_adp.php?p_faqid=3338...

This will resolve the issue with the custom commands among others.

Greig Hollister

Note: Effective 6/1/13, Sage no longers provides support for the Act! software. This is now provided by Swiftpage.

Tuned Listener
Posts: 58
Country: USA

Re: ACT crashed after installing query in toolbar , need assistance on where to start

Greig,

Thanks, that fixed it.

Rusty