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ACT! by Sage 2010 Hot Fix 3

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ACT! by Sage 2010 Hot Fix 3

ACT! hot fixes are cumulative, so hot fix 3 also resolves issues fixed in hot fixes 1 and 2. If  you have already installed hot fix 1 or 2, you can safely install hot fix 3.

 

How to Download and Apply the ACT! by Sage 2010 Hot Fix 3

 

Hot Fix 3 for ACT! version 2010 may resolve your issues if:

  • You cannot replace the contents of the Record Manager using Edit > Replace.
  • You are using a Microsoft® Outlook® rule to automatically attach incoming e-mail to  ACT! contacts and see Microsoft Outlook stop responding when you received e-mail.
  • Your installation has advanced queries or dynamic group/company membership that  is based on contact access (contact is private) and have problems after upgrading your  database from ACT! by Sage 2008 (10.0) or ACT! by Sage 2009 (11.0) to ACT! 2010.
  • You see slow performance when switching views or looking up records.
  • You are an ACT! Premium customer whose installation includes customized databases, have upgraded from ACT! by Sage Premium 2008 (10.0) or ACT! by Sage Premium 2009 (11.0), and are now seeing generic application crash errors when viewing Group, Company, or Opportunity views in ACT! by Sage Premium 2010
  • You are an ACT! Premium customer whose installation contains fields set to “No Access” that reside in the Contact Spillover Table (spillover tables are created with customized databases). Since upgrading your database to ACT! Premium 2010, the schema update fails and corrupts the upgraded database.
  • You are an ACT! Premium customer whose installation contains fields set to “No Access” that reside in the Contact Spillover Table (spillover tables are created with customized databases). Since upgrading your database to ACT! Premium 2010, you are unable to build a remote database.
  • You are using a certified add-on application with faxing capabilities and have problems when doing a Mail Merge direct to Fax when your word processor is Microsoft Word.


The following tables list the area affected by the hot fix, the description, and the effect of the hot fix for each known issue. 

 

New in Hot Fix 3

AreaDescriptionWhat the Fix Does
ContactsRecord Manager is unavailable as an option in the Edit > Replace field function.Enables the Edit >Replace field function for Record Manager.
Outlook IntegrationUsing an Outlook Rule to automatically attach incoming e-mail to ACT! contacts will cause the program to stop responding. Repairs memory issue so performance does not suffer during this operation.
Database UpgradeCustomers who have sync sets built on Opportunity and who upgrade to ACT! 2010 see ProductException error messages occur when attempting to update their database. Updates the SQL statement to correct the syntax which can cause the update not complete successfully.
Database UpgradeACT! users who have advanced queries or dynamic group/company membership based on contact access (where contact is private) and who upgrade to ACT! 2010 from ACT! 2008 or ACT! 2009 see an error message when attempting to access Contacts, Groups, or Companies.
Modifies the schema to find and correct any syncset, group, or company queries where Contact Access is part of the criteria.

Fixed in Hot Fix 2
ACT! hot fixes are cumulative, so hot fix 3 also contains the following fixes distributed in hot fix 2.
AreaDescriptionWhat the Fix Does
PerformanceUsers see slow response time when opening a database or performing a lookup on a database that contains a large number of fields.Enables layouts to refresh more quickly.

Fixed in Hot Fix 1
ACT! hot fixes are cumulative, so hot fix 3 also contains the following fixes distributed in hot fix 1.
AreaDescriptionWhat the Fix Does
Groups
Company
Opportunities
This issue impacts ACT! Premium 2008 or ACT! Premium 2009 installations where fields residing in the Contact Spillover Table (spillover tables are created with customized databases) are set to “No Access”. Upon upgrading the database to ACT! Premium 2010, the schema update fails and corrupts the upgraded database. The user experiences generic application crash errors when viewing Group, Company, Opportunity views in ACT! Premium 2010.

ACT! Premium 2010 users who have spillover tables and set fields to “No Access” will not be able to create and restore remote databases.
Enables metadata to be created for the upgrade scripts.
FaxingUsers will not be able to mail merge directly to fax. Enables the SDK method call to trigger a response from ACT!