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ACT! by Sage 2009 (11.0) Version 11.0.0.367 EXTREMELY SLOW

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Posts: 10
Country: United States

ACT! by Sage 2009 (11.0) Version 11.0.0.367 EXTREMELY SLOW

[ Edited ]

When I purchased this software, I specifically asked if the improvements had been in the speed as I had ACT 2008 and it was very slow. Since then I have a new computer, loaded  ACT 2009 and it too is very slow. Takes 20-45 seconds to delete or complete on task. This morning I have spent and hour just trying to remove some tasks. Then, it just quits responding.

 I am using Windows XP SP2 with plenty of memory.Other programs seem to run fine

 

 I just tried to download the update and it tells me my version is not capatible with the update?

Thanks

Message Edited by carolinasgirl on 05-05-2009 05:59 AM
Message Edited by carolinasgirl on 05-05-2009 06:06 AM
Platinum Elite Contributor
Posts: 6,651
Country: USA

Re: ACT! by Sage 2009 (11.0) Version 11.0.0.367 EXTREMELY SLOW

That performance is not typical. What are the complete specifications for your system  RAM, Processor Type, Hard Drive speed in RPM, Swap File Settings.
Roy Laudenslager
ACT! Certified Consultant
ACT! Report Expert
Durkin Impact Report Designer
www.techbenders.com
royel@techbenders.com
541-343-8129
New Member
Posts: 10
Country: United States

Re: ACT! by Sage 2009 (11.0) Version 11.0.0.367 EXTREMELY SLOW

Hi and thankd for your reply. This is all the info I have

 

Intel Pentium 1.73GHZ

795 MHZ

1.00 GB Ram

56GB Hard Drive

 

 

Platinum Elite Contributor
Posts: 6,651
Country: USA

Re: ACT! by Sage 2009 (11.0) Version 11.0.0.367 EXTREMELY SLOW

The processor and RAM are adequate unless you are using Vista then you should have 2 GB RAM. Hard drive speed in RPM is very important as are the swap file settings.
Roy Laudenslager
ACT! Certified Consultant
ACT! Report Expert
Durkin Impact Report Designer
www.techbenders.com
royel@techbenders.com
541-343-8129
New Member
Posts: 10
Country: United States

Re: ACT! by Sage 2009 (11.0) Version 11.0.0.367 EXTREMELY SLOW

I have windows XP pro

Swap file is 1536

speed is 5400

 

thanks

Platinum Elite Contributor
Posts: 6,651
Country: USA

Re: ACT! by Sage 2009 (11.0) Version 11.0.0.367 EXTREMELY SLOW

Maxing the swap file will help some. The 5400 RPM hard drive does effect ACT! performance, the preferred speed is 7200 RPM or faster. With that hard drive I would definitely consider upgrading to 2 GB RAM. Also set you antivirus auto scan to exclude the ACT! program.
Roy Laudenslager
ACT! Certified Consultant
ACT! Report Expert
Durkin Impact Report Designer
www.techbenders.com
royel@techbenders.com
541-343-8129
New Member
Posts: 10
Country: United States

Re: ACT! by Sage 2009 (11.0) Version 11.0.0.367 EXTREMELY SLOW

Thanks. I maxed the swap file., my son put more ram in. Rebooted the computer, just way to slow to work with still
Moderator
Posts: 4,395
Country: USA

Re: ACT! by Sage 2009 (11.0) Version 11.0.0.367 EXTREMELY SLOW

How many activities do you have within the database?  Was it converted from a previous version?  Try working within the demo database to see if you get the same performance.
New Member
Posts: 10
Country: United States

Re: ACT! by Sage 2009 (11.0) Version 11.0.0.367 EXTREMELY SLOW

I Have 506 contacts and 45 tasks/appts