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ACT! by Sage 2007 (9.0) Version 9.0.1.162 Hotfix3 Install Error

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New Member
Posts: 4
Country: United Kingdom
Accepted Solution

ACT! by Sage 2007 (9.0) Version 9.0.1.162 Hotfix3 Install Error

I am running ACT! by Sage 2007 (9.0) Version 9.0.1.162 and outlook 2003 SP3 I am running XP on two machines (one has database on shared drive and other is desktop)

Some of my attachments are being removed or scrambled when sent from ACT - OK if sent from just outlook.

I beleive that this can be resolved with Hotfix 3 but I am getting an error when I try installing hotfix3 saying cannot access: Act.Shared.LicProvider.resources.dll

I am not usre if it is relevant but windows update is trying to give me an update: Microsoft SQL Server 2005 Express Edition Service Pack 3 (KB955706) and this keeps failing.

 

any ideas how i might resolve the email issue?

 


Accepted Solutions
Solution
Accepted by topic author chris gunton
‎09-25-2015 03:20 AM
Nickel Elite Contributor
Posts: 567
Country: USA

Re: ACT! by Sage 2007 (9.0) Version 9.0.1.162 Hotfix3 Install Error

If you would, please mark this thread as solved as the original issue related to the inability to apply / install the hotfix, which is now resolved.  If other issue occur, please start a new thread so they are not lost in this discussion.

 

thanks

Matthew McFadden

View solution in original post


All Replies
Nickel Elite Contributor
Posts: 567
Country: USA

Re: ACT! by Sage 2007 (9.0) Version 9.0.1.162 Hotfix3 Install Error

The ability to apply Microsoft SQL Express Service Pack 3 in not relevant here.

 

Please reboot your machine, open Services.msc from Start|Run and make sure that the Protexis Licensing Service is running.

 

Then please retry your hotfix install.

 

Please post your results.

 

thanks

Matthew McFadden
New Member
Posts: 4
Country: United Kingdom

Re: ACT! by Sage 2007 (9.0) Version 9.0.1.162 Hotfix3 Install Error

Thank you for the response

 

I have restarted and and from start/run i have entered services and cannot see Protexis Licensing Service anywhere!!

 

is there a way to manually start/install this?

 

thnaks

 

chris

Nickel Elite Contributor
Posts: 567
Country: USA

Re: ACT! by Sage 2007 (9.0) Version 9.0.1.162 Hotfix3 Install Error

Not sure why this continues to be a problem for you, however, please see this ACT! knowledgebase article:

KB 23027: How To Uninstall and Reinstall The Protexis Licensing Service

 

Please post your results.

thanks

 

 

Matthew McFadden
New Member
Posts: 4
Country: United Kingdom

Re: ACT! by Sage 2007 (9.0) Version 9.0.1.162 Hotfix3 Install Error

Unfortuantely this has not solved the problem - I have checked services and have Protexis Licensing Service running. I tried the hotfix installation and still have the same error.

 

I have tried unistalling and reinstalling Protexis Licensing Service but still the same error:

 

access to the path 'C:\Program Files\ACT\ACT fro Windows\en-GB\Act.shared.licProvider.resources.dll' is denied.

 

thank ou fro your help

 

chris

 

Nickel Elite Contributor
Posts: 567
Country: USA

Re: ACT! by Sage 2007 (9.0) Version 9.0.1.162 Hotfix3 Install Error

So it sounds like this directory is marked as Read Only, can you check the properties and make the necessary adjustments so that it is Read/Write?

 

thanks

Matthew McFadden
New Member
Posts: 4
Country: United Kingdom

Re: ACT! by Sage 2007 (9.0) Version 9.0.1.162 Hotfix3 Install Error

Fantastic - Hotfix3 loaded ok

 

thank you

 

will trial emails and come back to you

 

many thanks

 

chris

Solution
Accepted by topic author chris gunton
‎09-25-2015 03:20 AM
Nickel Elite Contributor
Posts: 567
Country: USA

Re: ACT! by Sage 2007 (9.0) Version 9.0.1.162 Hotfix3 Install Error

If you would, please mark this thread as solved as the original issue related to the inability to apply / install the hotfix, which is now resolved.  If other issue occur, please start a new thread so they are not lost in this discussion.

 

thanks

Matthew McFadden