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ACT! and Word

New Member
Posts: 1
Country: United States

ACT! and Word

Just last week I didn't bet the prompt to record history after printing a merged word document.  And today, I tried to create a template and I couldn't save it in the ACT template section.


I went onto the knowledgebase and tried everything they said except uninstalling Word (Office, really, I can't just uninstall word) and re-installing it. 

Any  other suggestions or insight?

Platinum Super Contributor
Posts: 5,275
Country: USA

Re: ACT! and Word

Hello PTB,

Welcome to the Act! Online Community!


Can you provide some addtional information:

- What is the operating system of your computer?

- What version of Act! are you running?

- What version of Office do you have installed?

- Was this working before?


Generally speaking, this can be caused by the Act! add-on being disabled in MS Word, or an anti-virus software blocking the communication.


Greg Martin