03-19-2013 12:18 PM
First, I realize there are similar posts to this in the forum and I've read them. I've also read all the Knowledge Base articles and tried what they suggest. So far I am totally unsuccessful. Perhaps someone here can offer a suggestion that will get me past the problem.
I have 3 computers: Desktop, Notebook, and Tablet. All are Samsung and run Windows 8 Professional. All are running Office 2013 ( thus Outlook 2013 ) from an Office Subscription. All are relatively new Office installations.
The notebook has the primary database and the other two devices have synced copies so I can grab one and work remotely. They are all correctly connected, and have no problems.
On the two remote devices, I have been able to successfully implement the ability to attach an ACT address book, and I can thus attach emails to contacts in ACT. Thats very important for me. On the main computer, however, I cannot get it to work.
Here is the problem. When I follow the steps to attach the ACT address book on the desktop, I use Outlook to add a new address book. On this computer only, the option to add an ACT addressbook type is not shown.
There must be a file somewhere or a setting that needs to be changed.
I also tried uninstalling and reinstalling ACT. It makes no difference. Its just not an option on this computer only.
I really would appreciate any assistance or ideas people can offer. Thanks
03-20-2013 06:49 AM
03-20-2013 07:37 AM
The computer is 64 bit OS but Office is running the 32 bit version ( what they install by default )
I am running ACT SP1.
Again, the issue is that I cannot get the type ACT! Address Book to appear in the selection list ( following the ACT instructions ). Also, it is only on this computer. The same version of Office 2013 and ACT is on all 3 devices !