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ACT Ver 19 - error msg Could not retrieve IMessage

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Copper Contributor
Posts: 13
Country: USA
Accepted Solution

ACT Ver 19 - error msg Could not retrieve IMessage

goes on to say Interface Not Supported

 

All this after a 10/27/17 automatic Windows 10 update.

 

The resolutions I find on this site do not seem to apply to Ver 19.

 

 


Accepted Solutions
Solution
Accepted by topic author RJacks
‎11-07-2017 11:17 AM
Copper Contributor
Posts: 13
Country: USA

Re: ACT Ver 19 - error msg Could not retrieve IMessage

Thank you.

Got it working with your instructions.

 

View solution in original post


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Nickel Contributor
Posts: 289
Country: Germany

Re: ACT Ver 19 - error msg Could not retrieve IMessage

Everybody who had the problem or fixed it was using this KB Article:

 

http://kb.swiftpage.com/app/answers/detail/a_id/23848

 

Although is it pretty old and describes the problem only for older ACT! versions and older OS versions, the core of it is still true.

IMO we are facing another (newer) reason for the IMessage-Problem which is reappearing in Germany since a few weeks and becoming annoyingly frequent. It is NOT an ACT! problem, as in so many cases when it comes to MSOffice integration.

The simple solution is to use one of the 2 REG files attached to the article and just ignore the rest of the complicated text above.

Import (“merge”) the appropriate REG key as an Admin on the victim’s computer and you’re done.

I have used the REG files with all Outlook versions 2007-2016 and WIN 7 and WIN 10 in about 15-20 cases now. It worked every time.

Andreas Schlesselmann
Melville-Schellmann GbR
Germany
www.melville-schellmann.de
Solution
Accepted by topic author RJacks
‎11-07-2017 11:17 AM
Copper Contributor
Posts: 13
Country: USA

Re: ACT Ver 19 - error msg Could not retrieve IMessage

Thank you.

Got it working with your instructions.

 

New Member
Posts: 48
Country: United States

Re: ACT Ver 19 - error msg Could not retrieve IMessage

worked for me as well. thanks

New Member
Posts: 1
Country: USA

Re: ACT Ver 19 - error msg Could not retrieve IMessage

I got the email function to work, thanks to the solution link. However, the same error message occurs when I try to do a an email mail merge. Any idea why writing/sending an email works but not the mail merge? I cannot find a solution to this problem. Help please! Our company still uses Sage ACT! Pro 2013 with Outlook 2010.
Administrator
Posts: 1,312
Country: United_Kingdom

Re: ACT Ver 19 - error msg Could not retrieve IMessage

It's difficult to say - what version of WIndows are you using?

You could try running Office repairs, they tend to rebuild the files used by Act! to integrate.