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ACT! Ver 11 Menu Option not in word 2003

New Member
Posts: 1
Country: United States

ACT! Ver 11 Menu Option not in word 2003

[ Edited ]

I do not see the ACT Menu option in word 2003. I am trying to edit a template and need the mail merge names to add into the template and cannot get them in there.  


I went through and read the FAQ and tried all the suggestions:

Installed the microsoft update Update for Office 2003 (KB907417) 

verified that the registry entries were correct

Checked if the add-in was disabled.

Checked Macro Security.

Had word create a new file.

installed extensibilityMSM.msi and lockbackRegKey.msi .net components.

and repaired word through the original install CD.


I looked in Tools >Templates and Add-Ins and it doesnt have the add-in loaded on it and it looks like it is trying to point to the wrong directory path of:

C:\Program Files\ACT\ACT for Win 7\WPMacros\Word\10\

I dont even have this directory installed and it was a fresh install of Ver11 and goes to:

C:\Program Files\ACT\Act for Windows\WPMacros\Word\10\


I have even looked at the and it doesnt look any different from the


Anyone else have any suggestions?


I ended up talking to Tech support at ACT and they had me completely uninstall ACT and reinstall it and it fixed the problem. Just FYI for anyone else.

Message Edited by tleone on 01-09-2009 02:40 PM
Platinum Elite Contributor
Posts: 6,537
Country: USA

Re: ACT! Ver 11 Menu Option not in word 2003

Thank you for sharing your solution with the ACT! Community.  We appreciate your input and look forward to your future contributions.

Greig Hollister

Note: Effective 6/1/13, Sage no longers provides support for the Act! software. This is now provided by Swiftpage.