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ACT V21 installed on Win 10 - says can't access database but it can

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New Member
Posts: 20
Country: USA

ACT V21 installed on Win 10 - says can't access database but it can

Have just installed ACT on a Wndows 10 laptop.

Everytime I start ACT, whatever database I open, it says  "The database could not be accessed....etc"

This is running as a stand alone system and so there are no firewalls or servers which it has to go through and so I am not sure what this means.

and more importantly the database is full working. It can clearly access the database.  It is just annoying to get that message every time.

Any ideas ?

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Copper Contributor
Posts: 31
Country: India

Re: ACT V21 installed on Win 10 - says can't access database but it can

Hi stew,

 

Navigate to the below path on your computer and delete "actnavbar_premv21.ser" file.

 

C:\Users\username\AppData\Roaming\ACT\ACT Data\Preferences.

 

or type %appdata% from run window.

 

Re-open Act.

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New Member
Posts: 20
Country: USA

Re: ACT V21 installed on Win 10 - says can't access database but it can

thanks for your suggestion but actually this issue went away when I did something to solve the other issue of "nothing in the Lookup box". The solution for that was given on the "How do I rebuild my Act! Preferences file?" page and it solved both issues I had.

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Copper Super Contributor
Posts: 98
Country: United States

Re: ACT V21 installed on Win 10 - says can't access database but it can

same problem but it can't find MS sql

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Silver Contributor
Posts: 1,962
Country: United_Kingdom

Re: ACT V21 installed on Win 10 - says can't access database but it can

SQL Problem.

 

At the search button next to the windows start button type Services

 

Now look down the list for SQL ACT7 and right click to start. (Assuming it is not running.)

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Copper Super Contributor
Posts: 98
Country: United States

Re: ACT V21 installed on Win 10 - says can't access database but it can

Thank you.