Community
Showing results for 
Search instead for 
Do you mean 
Reply

ACT V18 pro locks up when adding a relationship

Nickel Elite Contributor
Posts: 934
Country: USA

ACT V18 pro locks up when adding a relationship

My customer is experiencing technical difficulties beyond my control - ACT V18 locks up when adding a relationship. Is this a known problem? If not, can it be a known problem now that can be resolved? Thank you. FSBill Smiley Happy

User has the most current version / build / hotfix...

Bill Williams - Owner/Consultant/Trainer at Fill Staff "ACT! FOR RECRUITERS"
Manage Your ACT! Backups http://fillstaff.com/backupfolderspro.html - FREE
BIG ACT! LAYOUTS for Larger Monitors www.bigactlayouts.com
Protect your Files & Folders with Folder Lock Pro by New Software http://download.cnet.com/Folder-Lock/3000-2092_4-10063343.html
Silver Super Contributor
Posts: 2,328
Country: USA

Re: ACT V18 pro locks up when adding a relationship

Tell them to stop adding relationships!  Just kidding.  Couldn't resist.  I would start by running the maintenance routines inside Act! if that doesn't work you'll probably need to send the database in to database services.  I haven't heard of that issue and one of my clients uses relationships extensively.


Stan


If you would like to get more out of ACT! you can find an ACT! Certified Consultant near you by going to:www.act.com/acc.
-------------------------------------------------------------------------------------
Stan Smith
ACT! Certified Consultant
ADS Programming Services, Inc.
(205) 222-1661
www.adsprogramming.com
www.actwebhosting.com
Click Here to Purchase Act!
Nickel Elite Contributor
Posts: 934
Country: USA

Re: ACT V18 pro locks up when adding a relationship

[ Edited ]

Hey Stan, Thanks. Smiley Happy  He has already tried all the usual ACTDIAG options, including the db rebuild options.

All was well until he upgraded to v18.. from v16?

 

I think this will be another one of those Known Problems soon?

So listen up Swiftpage and please investigate. Customer = C. Werley..  Just bringing it to your attention and Thank you. - FSBill Smiley Happy

 

PS; I am recommending the customer perform a File / Save Copy as to create a new v18 db..

 

 

 

Bill Williams - Owner/Consultant/Trainer at Fill Staff "ACT! FOR RECRUITERS"
Manage Your ACT! Backups http://fillstaff.com/backupfolderspro.html - FREE
BIG ACT! LAYOUTS for Larger Monitors www.bigactlayouts.com
Protect your Files & Folders with Folder Lock Pro by New Software http://download.cnet.com/Folder-Lock/3000-2092_4-10063343.html
Silver Super Contributor
Posts: 2,328
Country: USA

Re: ACT V18 pro locks up when adding a relationship

My client is actually running Act! v17.2 so I can't say for sure that relationships work flawlessly in Act! v18.


Stan


If you would like to get more out of ACT! you can find an ACT! Certified Consultant near you by going to:www.act.com/acc.
-------------------------------------------------------------------------------------
Stan Smith
ACT! Certified Consultant
ADS Programming Services, Inc.
(205) 222-1661
www.adsprogramming.com
www.actwebhosting.com
Click Here to Purchase Act!
Nickel Elite Contributor
Posts: 934
Country: USA

Re: ACT V18 pro locks up when adding a relationship

[ Edited ]

So far my v17 and my customers v17 has not had this problem and I use relationships tab / feature daily. Relating Employers to Job Seekers.

Bill Williams - Owner/Consultant/Trainer at Fill Staff "ACT! FOR RECRUITERS"
Manage Your ACT! Backups http://fillstaff.com/backupfolderspro.html - FREE
BIG ACT! LAYOUTS for Larger Monitors www.bigactlayouts.com
Protect your Files & Folders with Folder Lock Pro by New Software http://download.cnet.com/Folder-Lock/3000-2092_4-10063343.html
Bronze Elite Contributor
Posts: 1,409
Country: United_Kingdom

Re: ACT V18 pro locks up when adding a relationship

Could not replicate in any of my V18 Databases or platforms.
Employee
Posts: 98
Country: USA

Re: ACT V18 pro locks up when adding a relationship

Hi,

Have you tried recreating preferences???

Cause in most cases when clicking on relationship tab should open a popup box which when not displayed on screen might make your database look like it has been locked. Please try this step to confirm the same.

Start run> Then type %appdata% in the dialogbox. If this is Windows 7 or Vista Type Run in the Start Search Box
Double click on the ACT folder
Double click the ACT for windows {version number} or ACT Data folder
Rename the Preferences folder and the preferenceBak.xml preferenceBak3.xml, preferenceBak6.xml, preferenceBak9.xml files.

Please take a backup of the database and personal files for safety before attempting this procedure.
Copper Elite Contributor
Posts: 107
Country: United States

Re: ACT V18 pro locks up when adding a relationship

It could be a resolution thing.  Is he also missing the ellipsis/3 dots after the Company name?  If so check to see if he had changed the Windows default font size to large and reduce it.  The good news is that if that does the trick you can set the font size back again without affecting Act.

Karen Fredricks
Tech Benders
561-470-5450
Employee
Posts: 102
Country: United_Kingdom

Re: ACT V18 pro locks up when adding a relationship

Have you established if this is database/PC/User specific?

Nickel Elite Contributor
Posts: 934
Country: USA

Re: ACT V18 pro locks up when adding a relationship

Currently waiting to hear back from customer to see if the File / Save Copy as option worked. I had also suggested he delete his preferences prior to that.

Will report back when solution is determined. Thanks for the assist to date. Smiley Happy

Bill Williams - Owner/Consultant/Trainer at Fill Staff "ACT! FOR RECRUITERS"
Manage Your ACT! Backups http://fillstaff.com/backupfolderspro.html - FREE
BIG ACT! LAYOUTS for Larger Monitors www.bigactlayouts.com
Protect your Files & Folders with Folder Lock Pro by New Software http://download.cnet.com/Folder-Lock/3000-2092_4-10063343.html