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ACT! V18 Pro on premise - customer changed her access rights to restricted, assigned a new user as admin - cannot login with new user

New Member
Posts: 5
Country: Canada

ACT! V18 Pro on premise - customer changed her access rights to restricted, assigned a new user as admin - cannot login with new user

Dear Team:

 

The customer was removing themselves as the admin user and assigning a new person as the admin user.  In the process of doing this, they forgot to make the new user active.  They have 3 licenses - manger, 2 restricted users.  The new user, assigned as the admin user, doesn’t have an active license to login. It just says you have insufficient licenses to login contact your administrator to buy more.   How can we resolve this problem without restoring the backup?  The SA account in SQL?  Clear the licenses with actdiag and then maybe it will let her enter the 3 user license when she tries to log in again?

 

 

Thank you,

Grant

 

Bronze Elite Contributor
Posts: 1,410
Country: United_Kingdom

Re: ACT! V18 Pro on premise - customer changed her access rights to restricted, assigned a new user as admin - cannot login with new user

If you have Support or have just purchased ACT  they have a tool that they can run to sort this out. I am surprised it let you do this so ACT support maybe helpful even without a contract as it should not have allowed this to happen.