04-26-2016 04:34 PM
The customer was removing themselves as the admin user and assigning a new person as the admin user. In the process of doing this, they forgot to make the new user active. They have 3 licenses - manger, 2 restricted users. The new user, assigned as the admin user, doesn’t have an active license to login. It just says you have insufficient licenses to login contact your administrator to buy more. How can we resolve this problem without restoring the backup? The SA account in SQL? Clear the licenses with actdiag and then maybe it will let her enter the 3 user license when she tries to log in again?
04-28-2016 01:27 AM
If you have Support or have just purchased ACT they have a tool that they can run to sort this out. I am surprised it let you do this so ACT support maybe helpful even without a contract as it should not have allowed this to happen.