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ACT V16 and Outlook issue

New Member
Posts: 10
Country: Australia

ACT V16 and Outlook issue



Have ACT1 Pro V16 installed on Windows 8.1 with O365 Home and Business.



Can send emails when ACT open and Outlook closed althought not recorded in "History".


If Outlook is open get the following when sending to single recipitent:

"Object reference not set to an instance of an object."


To multiple recipitents:

"The RPC server is unavailable. (Exception from HRESULT: 0x800706BA)"


The ACT address book is added and all the add-in icons are showing in Outlook!


Microsoft exchange unified add-in disabled!

DPI is at 96!

Default printer is set!

Redemption.dll replaced and registry changed


In the logs for Applications getting this:

The description for Event ID 0 from source office cannot be found. Either the
component that raises this event is not installed on your local computer or
the installation is corrupted. You can install or repair the component on the
local computer.

If the event originated on another computer, the display information had to
be saved with the event.

The following information was included with the event:

Value does not fall within the expected range.


Could this be a .net issue?


Does uninstall .net although it's part of the OS require a reinstall of ACT and other applications that use it???


Also found this in logs but not sure if it's an issue or just normal:

The following providers do not implement fast shutdown APIs, but are being
shut down using fast shutdown:
Act9AB.dll (MAPI Address Book Provider)




Bronze Super Contributor
Posts: 1,679
Country: Australia

Re: ACT V16 and Outlook issue

New Member
Posts: 10
Country: Australia

Re: ACT V16 and Outlook issue

Thanks for the response.


Already tried that and checked services running etc. I'm thinking this issue is more related to the "Object reference not set to an instance of an object." than the rpc error message.

Bronze Contributor
Posts: 765
Country: USA

Re: ACT V16 and Outlook issue

[ Edited ]

There have been instances where the RPC error and Object reference error have been seen together when trying to use Act! and Outlook together. Renaming the normal.dotm file has been known to resolve the issue. The following Knowledgebase article is for a different situation, but the steps to try to resolve the issue are the same:

Elise O.
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