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ACT Synchronization Preferences Greyed Out

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Platinum Elite Contributor
Posts: 6,867
Country: USA

Re: ACT Synchronization Preferences Greyed Out

Yes

Roy Laudenslager
Retired ACT! Certified Consultant
ACT! Report Expert
Durkin Impact Report Designer
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Nickel Elite Contributor
Posts: 988
Country: USA

Re: ACT Synchronization Preferences Greyed Out

[ Edited ]

It is partially compatable and I think we can get u wher u want to be?

What exact version do you have now?  act/help/about....

 

yes it appears that Canada most current hotfix = 2..

Make sure you got service pak1 installed.

so now

When you open act!2011 pro services pak1 hotfix 2 for Canada, let it update both of your databases.

 

then

backup your two databases, ACT! / File / Backup database.

Then backup your personal files;  ACT! / File / Backup personal files.

 

Then,

close ACT!2011 pro

Start / run / ACTDIAG

Use ACTDIAG to delete your preferences / Tools/ Delete Preferences Files.....

 

you can stop there but, while in ACTDIAG,  I would also perform  the database rebuild options

Databases, List databases, select desired database

rite click on button on left side of db name, Select the(database rebuild)  3 or 4 db rebuild options,

no need to select the remove accounting links option.

Close ACTDIAG

Open ACT!2011 pro service pak1 hotfix2(Canada)

Setup your Preferences again and let me know how that worked.

There will be more to do.

Smiley Happy   FSBill

 

 

update - i am out of time for the day.

If you made it this far and you still have issue, at least your ACT!2011 pro service pk1 hotfix2 Canada is current.

 that gets us to my original reply/post on page 1:

ACT!2011 is probably not 100% interface-able with outlook2013

- reference kb article re ACT! Compatibility with Outlook2013 http://kb.swiftpage.com/app/answers/detail/a_id/33125/kw/outlook%202013    -

Hope that helps - cheers - FSB Smiley Happy 

Roy and Karen are basically correct, but I had mine working.  As they suggested, I also saw the value in ditching act12011 and and I use mostly act1v17.2  - not because i needed that specific sync feature. Me think'st ACT!2011 is the worst version about loosing data.

I still have and use other older versions of act! on other computer systems.

 

I will look at this post tomorrow am.. cheers again - FSBill

 

 

 

 

 

 

Bill Williams - Owner / ACT! Consultant / Trainer at FILL STAFF HR "ACT! FOR RECRUITERS"
Manage Your ACT! Backups http://www.fillstaffhr.com/backupfolderspro.html - FREE
Backup your ACT! Databases DAILY using ACT! / File/ Backup/ Backup Database.(Include Attachments).
Also - FREE - BIG ACT! LAYOUTS for Larger Monitors http://www.fillstaffhr.com/bigaldl01.html
Also - FREE - BullZip PDF Printer - Print directly to PDF http://www.bullzip.com/products/pdf/info.php
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Tuned Listener
Posts: 36
Country: Canada

Re: ACT Synchronization Preferences Greyed Out

I started with the Update.  Restart the system .. one by one installed the HFix.  now I have ACT! Pro 2011 Hot Fix 6.  The only thing is the Outlook Sync Preference still grey out.

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Tuned Listener
Posts: 36
Country: Canada

Re: ACT Synchronization Preferences Greyed Out

I just checked.  The system now showing it is Version 13.1.111.0 Hot fix 6.

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Tuned Listener
Posts: 36
Country: Canada

Re: ACT Synchronization Preferences Greyed Out

My latest version is ACT! Pro 2011 Version 13.1.111.0 hot Fix 6.

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Tuned Listener
Posts: 36
Country: Canada

Re: ACT Synchronization Preferences Greyed Out

I followed every steps mentioned at the end the outlook sync preference is still grey out.  I guess it is a dead-end? 

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Copper Elite Contributor
Posts: 116
Country: United States

Re: ACT Synchronization Preferences Greyed Out

Yes, it is a dead end.  Act 2011 will not work with Outlook 2013.

Karen Fredricks
Tech Benders
561-470-5450
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Platinum Elite Contributor
Posts: 6,867
Country: USA

Re: ACT Synchronization Preferences Greyed Out

ACT! 2011 was ACT! 13 and it doesn't work with Outlook 2013.

Roy Laudenslager
Retired ACT! Certified Consultant
ACT! Report Expert
Durkin Impact Report Designer
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Administrator
Posts: 4,041
Country: United_Kingdom

Re: ACT Synchronization Preferences Greyed Out

[ Edited ]

For reference, here is the Compatibility Matrix that lists compatibility with different versions of Act! and MS Office.

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Nickel Elite Contributor
Posts: 988
Country: USA

Re: ACT Synchronization Preferences Greyed Out

[ Edited ]

Are you using ACT! USA or Canada?

When folks read that something can't be done, they take it at face value and give up. The earth would still be flat and I would never have invented, patented, and built Spark Master.  reference: http://www.act1.tv/imssparkmaster.html   Smiley Happy

No offense to those that know a good deal about act! Roy is pretty smart cookie..

 

Did you try the rest of my suggestion yet?  http://kb.swiftpage.com/app/answers/detail/a_id/33125/kw/outlook%202013

So far now, your ACT!2011 pro is up to date and if you ran the actdiag rebuild db options I suggested, your ACT2011 pro is now more sound / stable.

That was not a dead end.

Did anyone else try to help you get to that point?

I do that once a month on my act! databases. actdiag / rebuild db....

Sounds like it is now time to ask yourself if you really need that feature or if you need a newer version of act!

 If you decide to upgrade to act!v17.2 pro, your 2011 databases are now in better shape to do just that.  Good luck.. FSBill  Smiley Happy

 

Bill Williams - Owner / ACT! Consultant / Trainer at FILL STAFF HR "ACT! FOR RECRUITERS"
Manage Your ACT! Backups http://www.fillstaffhr.com/backupfolderspro.html - FREE
Backup your ACT! Databases DAILY using ACT! / File/ Backup/ Backup Database.(Include Attachments).
Also - FREE - BIG ACT! LAYOUTS for Larger Monitors http://www.fillstaffhr.com/bigaldl01.html
Also - FREE - BullZip PDF Printer - Print directly to PDF http://www.bullzip.com/products/pdf/info.php