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ACT Sync....

New Member
Posts: 2
Country: United_Kingdom

ACT Sync....

Hello Everyone who reads..... Any help would be great as I'm at wits end with ACT synchronization 

 

I have setup a remote database for a colleague to work while he is offsite then when back onsite he can sync to the main database, When I first create the remote database and setup the settings the sync works fine, as soon as he takes the laptop offsite and works on the database the sync doesn't work when back onsite. It comes up with the following error message

 

"Unable to connect to the sync server, contact your administrator for assistance"

 

The server is working fully and no settings have changed since it worked previously, anyone have any ideas?

 

Regards

Emma

Platinum Elite Contributor
Posts: 14,384
Country: Australia

Re: ACT Sync....

Is the laptop looking for the server with an address not available externally?

Have you forwarded the sync port on the router to the server?
New Member
Posts: 2
Country: United_Kingdom

Re: ACT Sync....

Hi Mike

 

Its all pointing to what it should in the settings, the sync port has been left as its default which I know works because it did initially?

 

It seems like something changes when he goes offsite and tries to sync when arriving back onsite, but I dont know what

 

Any other suggestions?

 

Thanks

emma

 

Platinum Elite Contributor
Posts: 14,384
Country: Australia

Re: ACT Sync....

And the server setting is your external IP or domain name?

Most likely the router isn't forwarding the port to the server.