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ACT Scheduler email alerts

New Member
Posts: 13
Country: USA

ACT Scheduler email alerts

[ Edited ]

Hi everyone,

 

I am running V19 Pro. I am trying to setup scheduler email alerts. I find it does not work when using SSL port 465. However it does work without SSL port 25. I found a document in the knowledge base stating this is by design. Well if SSL is not supported then why is it an option on the alerts setup screen? Users can you confirm this behaivor? Developers can you explain why SSL is even included on the setup screen. Thanks for your support.

 

http://kb.act.com/app/answers/detail/a_id/38116/kw/act%20scheduler%20setup%20email%20alerts%20ssl

Administrator
Posts: 4,024
Country: United_Kingdom

Re: ACT Scheduler email alerts

Hi MrGreg,

SSL is supported in v19. I have requested that the Knowledgebase article be updated.

I have successfully tested using SMTP details on port 25 with SSL enabled.
Are you sure your mail server allows SSL connections on port 465?
New Member
Posts: 13
Country: USA

Re: ACT Scheduler email alerts

Hi Gary,

 

Thanks for your reply. Port 25 does not support SSL. Although it worked in your testing, the email was not encrypted. In fact if you try and select SSL for port 25 in Outlook, it will not allow you to do so. Port 465 is what is used for SMTP SSL encrypted connections. Can you please forward this one to the development team?

Administrator
Posts: 4,024
Country: United_Kingdom

Re: ACT Scheduler email alerts

Thanks MrGreg,

I have submitted this information for review.
Administrator
Posts: 4,024
Country: United_Kingdom

Re: ACT Scheduler email alerts

This issue has now been logged as defect D-05626.