03-05-2013 08:50 PM
As stated in the title I'm working with Act 2010 for a remote database on a Windows XP machine. Let me break down exactly what had happened.
1) received error when syncing
Synchronization has failed. Value of '-56' is not valid for 'Maximum'. 'Maximum' must be greater than or equal to 0.
Parameter name: Maximum Contact your administrator for assistance.
2) Followed the knowledge base article. First attempted to delete my preferences file - no change. Second step to the knowledge base article is to rebuild the SQL Server 2005. I did, had to do it twice but it's fully connected and I've checked it.
Result - ACT will not open in any way. I've selected the icon, the start button, windows explorer etc. I tried to launch it in any and every way possible but it will not open or launch. there is no error, nothing. I've restarted my computer (multiple times).
3) So I completely uninstalled and reinstalled ACT. No change. Still unresponsive.
4) Attempted to delete the preferences file again - no change.
5) Also tried rebuilding, reindexing etc the database. No change.
Anyone have any further suggestions? I've searched and searched for an answer.
03-06-2013 08:48 AM
Welcome to the Sage ACT! Online Community!
You mentioned no error message, have you checked the Windows Event Viewer for errors?
Things to try:
- Disable anti-virus software > attempt to open
- Open demo database: attempt to open the demo database by double-clicking on the ACT2010Demo.PAD file, default location is: C:\Documents and Settings\All Users\Documents\ACT\ACT for Windows 12\Databases
03-07-2013 05:12 AM
Thanks for your response. I haven't checked the Windows Event Viewer. However I did disable all antivirus and attempt a log in and also tried to open the demo database and both resulted in the same thing. No improvement.
03-07-2013 12:40 PM
03-08-2013 05:39 AM
I'll check the Event Viewer. Is there anything specific that I'm looking for?
Also, no ACT does not appear in the Task Manager or Processes. That's something I had checked a few times earlier.