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ACT Pro v16 installation always hangs at message requiring reboot: never-ending loop

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Copper Contributor
Posts: 33
Country: United_Kingdom
Accepted Solution

ACT Pro v16 installation always hangs at message requiring reboot: never-ending loop

My new ACT! Pro v16 installed OK on my desktop but installation is in an infinite loop on my laptop. It gets well into the installation, files decompressed, Installshield is up, then I get a dialogue box:

 

"Your machine has a reboot pending that may interfere with the Act! installation. If you wish to reboot now please close all open applications and click Yes to reboot." 

 

If I click "No", it exits installation.

If I click "Yes" it reboots. Then I restart installation. After a while,  I get a dialogue box:

 

"Your machine has a reboot pending that may interfere with the Act! installation. If you wish to reboot now please close all open applications and click Yes to reboot." 

 

If I click "No", it exits installation.

If I click "Yes" it reboots. Then I restart installation. After a while,  I get a dialogue box:

 

"Your machine has a reboot pending that may interfere with the Act! installation. If you wish to reboot now please close all open applications and click Yes to reboot." 

 

Aaaaaaaargh!!!!

 

Are there any geniuses out there who can help?

 

Many thanks in advance......

 

(New laptop, Windows 7.)

 


Accepted Solutions
Solution
Accepted by topic author Arkwight
‎09-25-2015 03:20 AM
Moderator
Posts: 719
Country: USA

Re: ACT Pro v16 installation always hangs at message requiring reboot: never-ending loop

Since you're on Windows 7, here's a trick you can use to make the installation think that the reboot happened:

 

1. Before attempting to run the installation, open notepad, type some stuff (anything, doesn't matter) into notepad. DO NOT save it.

2. Run the installation. When it gets to the error message, go ahead and tell it to reboot

3. Windows will pop up with the screen saying you have unsaved files and will give you the option to cancel the reboot. Cancel the reboot and the installation should proceed. 

 

Hope that helps!

 

 

Elise O'Pry
Swiftpage
Visit our knowledgebase at http://kb.act.com

View solution in original post


All Replies
Nickel Contributor
Posts: 249
Country: United_Kingdom

Re: ACT Pro v16 installation always hangs at message requiring reboot: never-ending loop

Hi 

You will need to delete the "PendingFileRenameOperations" key from HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\Session Manager

 

This shows you the step by step guide on how to resolve the problem:-

http://kb.swiftpage.com/app/answers/detail/a_id/26075

 

I hope that this helps.

Copper Contributor
Posts: 33
Country: United_Kingdom

Re: ACT Pro v16 installation always hangs at message requiring reboot: never-ending loop

Thanks - but I'm afraid it does exactly the same thing.

 

I have just gone through the process and checked that there are no PendingFileRenameOperations in any of those 3 registry key locations. (There were not actually any in there to delete.) I started the installation again and came back to the same message about reboot pending. 

 

Rather than accept the reboot I declined and immediately looked in the 3 registry key locations. There are no PendingFileRenameOperations in any of them - none to delete.

 

 

Copper Contributor
Posts: 33
Country: United_Kingdom

Re: ACT Pro v16 installation always hangs at message requiring reboot: never-ending loop

PS I should say that I started the installation exercise immediately after a reboot - and there were no PendingFileRenameOperations in those locations immediately before the install.

 

Hope someone can help! My shiny new ACT! ro v16 is uninstallable. Smiley Sad

Solution
Accepted by topic author Arkwight
‎09-25-2015 03:20 AM
Moderator
Posts: 719
Country: USA

Re: ACT Pro v16 installation always hangs at message requiring reboot: never-ending loop

Since you're on Windows 7, here's a trick you can use to make the installation think that the reboot happened:

 

1. Before attempting to run the installation, open notepad, type some stuff (anything, doesn't matter) into notepad. DO NOT save it.

2. Run the installation. When it gets to the error message, go ahead and tell it to reboot

3. Windows will pop up with the screen saying you have unsaved files and will give you the option to cancel the reboot. Cancel the reboot and the installation should proceed. 

 

Hope that helps!

 

 

Elise O'Pry
Swiftpage
Visit our knowledgebase at http://kb.act.com
Copper Contributor
Posts: 33
Country: United_Kingdom

Re: ACT Pro v16 installation always hangs at message requiring reboot: never-ending loop

It worked! Thankyou. Smiley Happy
Moderator
Posts: 719
Country: USA

Re: ACT Pro v16 installation always hangs at message requiring reboot: never-ending loop

Awesome! You're welcome Smiley Happy

Elise O'Pry
Swiftpage
Visit our knowledgebase at http://kb.act.com
Silver Elite Contributor
Posts: 3,305
Country: United_Kingdom

Re: ACT Pro v16 installation always hangs at message requiring reboot: never-ending loop

Blimey Elise

 

How did you discover that!

Jeff Granger
UK ACT! Specialist and Trainer

ACT Training Throughout The UK
www. bigbluemarketing.co.uk
Moderator
Posts: 719
Country: USA

Re: ACT Pro v16 installation always hangs at message requiring reboot: never-ending loop

Learned about it awhile back when I encountered a particularly stubborn reboot loop such as this one. Works almost every time I've ever used it. Smiley Happy

Elise O'Pry
Swiftpage
Visit our knowledgebase at http://kb.act.com
Copper Contributor
Posts: 25
Country: USA

Re: ACT Pro v16 installation always hangs at message requiring reboot: never-ending loop

Operating system
Name: Microsoft Windows 8.1
Version: 6.3.9600
Service pack:

 

Absolutely brilliant Trick Elise  ,, you are a star!

 

 

 

Kind regards

Bron

Bronwyn Clarke

Eyecatchers Solutions Pty Ltd
Sydney, Australia

 

T 02 9543 3472 | M 0412 612 938 | F 61 2 9532 0681 | E bronwyn@eyecatchers.net.au


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