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ACT! Pro Version 16.1.207.0 Write Email from Template not working after last upgrade

New Member
Posts: 2
Country: USA

ACT! Pro Version 16.1.207.0 Write Email from Template not working after last upgrade

After downloading the most recent upgrade, the Write Email message from Template feature no longer works.  When I select this, it brings up the "Merging Records" box.  Then a "Save As" box comes up allowing me to see all the templates and in the "File Name" puts Document1 (number increases based on how many times I attempt to Write Email from Template).  Then my only option is to Save or Cancel.  Will no pull up an email.  This is going to make my job a million times more time consuming if this feature cannot be fixed.  Please help!

Moderator
Posts: 719
Country: USA

Re: ACT! Pro Version 16.1.207.0 Write Email from Template not working after last upgrade

This issue is a known issue with v16.1 that should be resolved with HotFix 1 for Service Pack one. For more information, refer to the following knowledgebase article:

http://kb.swiftpage.com/app/answers/detail/a_id/37456

Elise O'Pry
Swiftpage
Visit our knowledgebase at http://kb.act.com
New Member
Posts: 2
Country: USA

Re: ACT! Pro Version 16.1.207.0 Write Email from Template not working after last upgrade

We don't have service pack one.  Any suggestions or links?

Moderator
Posts: 719
Country: USA

Re: ACT! Pro Version 16.1.207.0 Write Email from Template not working after last upgrade

V16.1.207 is v16 with Service Pack 1 applied to it. 

 

 

You can go to http://www.act.com/support/downloads/act-pro-v16/ and download the hotfix listed below:

 

5/23/2014 Act! v16 SP1 Hot Fix 1 ACT16SP1HF1b.exe 1,016 KB

 

 

Installing this should resolve the issue. 

Elise O'Pry
Swiftpage
Visit our knowledgebase at http://kb.act.com