ACT! Pro Version 16.1.207.0 Write Email from Template not working after last upgrade

[dgertie]

After downloading the most recent upgrade, the Write Email message from Template feature no longer works.  When I select this, it brings up the "Merging Records" box.  Then a "Save As" box comes up allowing me to see all the templates and in the "File Name" puts Document1 (number increases based on how many times I attempt to Write Email from Template).  Then my only option is to Save or Cancel.  Will no pull up an email.  This is going to make my job a million times more time consuming if this feature cannot be fixed.  Please help!

[Elise]

This issue is a known issue with v16.1 that should be resolved with HotFix 1 for Service Pack one. For more information, refer to the following knowledgebase article:

http://kb.swiftpage.com/app/answers/detail/a_id/37456

[dgertie]

We don't have service pack one.  Any suggestions or links?

[Elise]

V16.1.207 is v16 with Service Pack 1 applied to it. 

You can go to http://www.act.com/support/downloads/act-pro-v16/ and download the hotfix listed below:

5/23/2014

Act! v16 SP1 Hot Fix 1

ACT16SP1HF1b.exe

1,016 KB

Installing this should resolve the issue.