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ACT! Pro V17 not responding when clicking email links

New Member
Posts: 2
Country: USA

ACT! Pro V17 not responding when clicking email links

Working with ACT! Pro V17 & Outlook 2013, Windows 7 Professional

 

After an overnight Windows update, I am now unable to click any email links in ACT! without the program freezing up and becoming non-responsive. I can't even force close the program when this happens, I have to restart the entire computer.

 

Any ideas why I can no longer click email links?

Administrator
Posts: 4,024
Country: United_Kingdom

Re: ACT! Pro V17 not responding when clicking email links

Hi Bridget,

We haven't had any other reports of this happening.

What is the full version of v17 you have installed as shown in Help > About Act?
It might be worth trying an Office repair - http://kb.act.com/app/answers/detail/a_id/27079
If this doesn't solve the issue, you could try running database repairs - http://kb.act.com/app/answers/detail/a_id/19642
New Member
Posts: 2
Country: USA

Re: ACT! Pro V17 not responding when clicking email links

Act! Pro Version 17.0.151.0, Hot Fix 1

 

 

Thanks, Gary - Will try these options a little later. 

Copper Contributor
Posts: 69
Country: Australia

Re: ACT! Pro V17 not responding when clicking email links

I'm having the same issue, when I click on a email link within Act Outlook opens up and I can send the email but Act freezes up completely and I have to right click the Act on my task bar to close it down. I've tried a database repair as suggested and also reinstall Office 365

Act Pro v18.2.53.0 Update 2

Administrator
Posts: 4,024
Country: United_Kingdom

Re: ACT! Pro V17 not responding when clicking email links

Hi Sitt1965,

Are you running Act and Outlook as Administrator?

This could be caused by some Anti-virus software interfering with Act. The following Knowledgebase article explains what exceptions to add to any anti-virus software to avoid this: http://kb.act.com/app/answers/detail/a_id/25125

Do you have any Anti-virus add-ins installed in Outlook?
Copper Contributor
Posts: 69
Country: Australia

Re: ACT! Pro V17 not responding when clicking email links

All sorted, I had to reformat and now it works - thank you