Community
Showing results for 
Search instead for 
Do you mean 
Reply

ACT! Pro V17 - Search causing ACT! to hang..

Copper Contributor
Posts: 38
Country: United States

ACT! Pro V17 - Search causing ACT! to hang..

Can anyone help with a problem I have that every attempt made to search the database causing the program to hang up to the point I have to control alt delete it? 

Platinum Elite Contributor
Posts: 6,653
Country: USA

Re: ACT! Pro V17 - Search causing ACT! to hang..

Try doing database maintenance, Tools | Database Maintenance

Roy Laudenslager
ACT! Certified Consultant
ACT! Report Expert
Durkin Impact Report Designer
www.techbenders.com
royel@techbenders.com
541-343-8129
Copper Contributor
Posts: 38
Country: United States

Re: ACT! Pro V17 - Search causing ACT! to hang..

Hi Roy,

 

That must be the problem, I did do maintenance, it completed successfully, but a second popup box came with warning that "object reference not set to an instance of the object".

 

Any help with this warning?

 

Thanks,

 

Tom

Copper Super Contributor
Posts: 116
Country: USA

Re: ACT! Pro V17 - Search causing ACT! to hang..

source7@sbcglobal.net,
 

Is this error coming up when doing the Database Maintenance? Or is it coming up when doing a search? Are you able to complete a search?

 

Below I also have a article from our Knowledgebase that may help:

 

1. 28201 Universal Search fails to return results in Act! - http://kb.swiftpage.com/app/answers/detail/a_id/28201

Hope this helps,

Scott Baker
Visit the knowledgebase at http://kb.act.com