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ACT Pro V16 VPN Sync Issue

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Tuned Listener
Posts: 6
Country: USA
Accepted Solution

ACT Pro V16 VPN Sync Issue

I have the following installed:

ACT! Pro V16 with HotFix 5

ACT is installed on Two computers, a HP Desktop running Win 8.1 with all updates holds the main db

An HP laptop running Win 8.1 with all updates holds the remote db.

 

I want to sync remotely over VPN.  I am running an ASUS RT-N66U wireless router.

Running OpenVPN server on the ASUS router.

I have installed the client side of the OpenVPN on the laptop.

I can connect through the VPN and do the following:

Connect to the router and change configuration.

Connect to my Synology NAS, reconfigure, browse files, etc.

Conntect to my desktop with Remote Access and control it remotely.

 

What I can't do is sync the ACT! remote db through the VPN tunnel.  When I connect the laptop to my home network and the sync works perfectly.

 

I don't understand what I am missing that prevents the sync.

I have checked my Norton FIrewall and all services appear to be allowed.

The ASUS firewall doesn't apprear to be a problem.

 

Using the default port for sync 65100.

 

Any suggestions are appreciated.  I'm baffled.........

Larry Warner
Retired
Larry Warner
Retired

Accepted Solutions
Solution
Accepted by topic author ldwarner
‎09-25-2015 03:20 AM
Platinum Elite Contributor
Posts: 6,653
Country: USA

Re: ACT Pro V16 VPN Sync Issue

Not sure what issues there might be with OpenVPN. I've done sync setup using Hamachi without any problems. There is an ACT! KB on seting up sync through Hamachi, you might want to review that KB to see if there's any clue to your problem. There are some specific setup items required beyond the typical sync setup.

Roy Laudenslager
ACT! Certified Consultant
ACT! Report Expert
Durkin Impact Report Designer
www.techbenders.com
royel@techbenders.com
541-343-8129

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Solution
Accepted by topic author ldwarner
‎09-25-2015 03:20 AM
Platinum Elite Contributor
Posts: 6,653
Country: USA

Re: ACT Pro V16 VPN Sync Issue

Not sure what issues there might be with OpenVPN. I've done sync setup using Hamachi without any problems. There is an ACT! KB on seting up sync through Hamachi, you might want to review that KB to see if there's any clue to your problem. There are some specific setup items required beyond the typical sync setup.

Roy Laudenslager
ACT! Certified Consultant
ACT! Report Expert
Durkin Impact Report Designer
www.techbenders.com
royel@techbenders.com
541-343-8129
Nickel Elite Contributor
Posts: 934
Country: USA

Re: ACT Pro V16 VPN Sync Issue

[ Edited ]

Hey Larry,

Here is the knowledgebase link Roy mentioned

How To Setup LogMeIn® Hamachi® VPN For Remote Synchronization With ACT! by Sage and ACT! by Sage Premium
http://kb.swiftpage.com/app/answers/detail/a_id/23333/kw/remote%20sync%20vpn

More options

http://kb.swiftpage.com/app/answers/detail/a_id/28293/kw/sync%20openvpn  

and
http://kb.swiftpage.com/app/answers/list/kw/remote%20sync%20vpn/sno/1/search/1/session/L3RpbWUvMTM5O...

Cheers - FSB Smiley Happy

 

Bill Williams - Owner/Consultant/Trainer at Fill Staff "ACT! FOR RECRUITERS"
Manage Your ACT! Backups http://fillstaff.com/backupfolderspro.html - FREE
BIG ACT! LAYOUTS for Larger Monitors www.bigactlayouts.com
Protect your Files & Folders with Folder Lock Pro by New Software http://download.cnet.com/Folder-Lock/3000-2092_4-10063343.html
Tuned Listener
Posts: 6
Country: USA

Re: ACT Pro V16 VPN Sync Issue

Thank you, Roy.  The remote DB sync setup put the master DB computer name in the "Machine Name" field for the Sync Server Connection.  I changed that to the IP address of that computer and now I can sync over VPN.  Apparently when I am connected to my local network it is able to resolve the connection using the computer name but can;t resolve it over VPN.

 

I have been chasing this for weeks and now it all fell into place.  I can't say enough about the ease of using OpenVPN.  The server was all ready loaded on my ASUS RT-N66U router.  All I needed to do to connect was download the OpenVPN client side and install it on my laptop.  Then the router software created a small packet of code to run on the laptop.  The remote computer program has to be run as an administrator for the OpenVPN to work.

 

Thank you again for the help.

 

Larry D. Warner

Former ACT! Certified Consultant now Retired but still using ACT! every day.

Larry Warner
Retired