ACT Pro 2013 and Outlook Add-in

[gfun]

Hello.  I am using ACT Pro 2013 ver. 15.1.108.0.  The attach and quick attach add-in features were enabled in Outlook 2010.  However, very recently these features have disappeared when I click on the Outlook Add-Ins tab.  What happened and how do I get them back? 

Note:  Something similar happened when I was using ACT 2011.  That is, although the Add-ins features were present, I found that the attachments to the emails were not being attached to the ACT history.  I thought that upgrading to ACT 2013 would fix the problem, but it seems that now I have lost the entire attach/quick attach features.

[gmartin · Accepted solution]

Here is an article with several steps for resolving this issue: KB Article 23022

[gmartin · Accepted solution]

Here is an article with several steps for resolving this issue: KB Article 23022

[gfun]

Thanks a million Greg. I'm up and running again.

[gmartin]

Thank you for the update! Glad to hear it is working again.

[chromperfect]

Hi Greg

This and other links donot see to work and take me to a generic Sage North American page.  Do you have an alternative url?

[Roy_Laudenslager]

Go to the top of this page, click Support and Knowledgebase and search for the document ID 23022 or use this link.

http://kb.swiftpage.com/app/answers/list/kw/23022/search/1

[fader5]

The link is no longer active KB Article 23022

I have ACT Pro 2013 15.1.108 and Office 2013 (32bit) installed on a Windows 8 (64bit) machine. It was a fresh install and was able to sync between ACT and Outlook - but has is not updating, runs with errors

Thanks

Bill

[Roy_Laudenslager]

You need to search for the answer if number in the ACT! knowledgebase. The link you specified points to Sage and is no longe valid. The article ID number is valid.