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ACT Pro 2013 and Microsoft Outlook 2010 - ACT add-ins and address book in Outlook, but ACT crashes if try to write email

stl
New Member
Posts: 9
Country: United Kingdom

ACT Pro 2013 and Microsoft Outlook 2010 - ACT add-ins and address book in Outlook, but ACT crashes if try to write email

Hi

 

We are using:

  • ACT Pro 2013 Version 15.0.301.0, on a server with 6 users
  • Microsoft Outlook Professional Plus 2010 Version 14.0.7153.5000 32-bit
  • Windows 7 Professional Service Pack 1
  • 64 bit operating system

We have set up the email system in ACT, and Outlook is set as the email editor.

In Outlook we can see the ACT address book, and also the ACT add-ins on the tool bar, and these work. We can attach emails to ACT contacts and view these in the contact's history, and we can use the ACT address book to send emails in Outlook.

However, when trying to send an email from ACT, ACT immediately stops working and this dialogue box appears:

 

Sage ACT! has stopped working

A problem caused the program to stop working correctly. Windows will close the program and notify you if a solution is available.

 

We have to click Close program on the dialogue box to continue, and ACT closes.

 

This happens most of the time. However occasionally clicking on an email address (or going to Write and choosing Write E-mail Message) will open up an email in Outlook but with the To field empty.

 

We don't sync the contacts or calendar between Outlook and ACT.

 

Can anyone suggest a solution please?

 

Many thanks

Kerry

 

Administrator
Posts: 262
Country: USA

Re: ACT Pro 2013 and Microsoft Outlook 2010 - ACT add-ins and address book in Outlook, but ACT crashes if try to write email

Hi Kerry,

 

Can you please try running Act! & Outlook as the Admin and try the eamil again?

Thank you,

Brittany Roberts

Brittany Roberts
Act! Digital Specialist
stl
New Member
Posts: 9
Country: United Kingdom

Re: ACT Pro 2013 and Microsoft Outlook 2010 - ACT add-ins and address book in Outlook, but ACT crashes if try to write email

Hi Brittany

 

I have an administrator account in ACT, but I'm not sure how this would be done, or how I would check, for Outlook. It is something I would have to ask our IT consultant about.

 

Is this something that would only need to be done to set up the email function, then each Outlook user would be able to use their own email account? Because it won't work if only the admin can send emails.

 

Thanks

Kerry

 

Bronze Super Contributor
Posts: 1,542
Country: United_Kingdom

Re: ACT Pro 2013 and Microsoft Outlook 2010 - ACT add-ins and address book in Outlook, but ACT crashes if try to write email

Kerry,

Right mouse click on the Act! icon and select 'Run as administrator' or go to 'Properties' and select run as administrator there.

I'm in the Uk and able to take a call if you want on 07977 567 318.

David Shaw
Act! Certified Consultant since 2001
Office:    +44 (0)1483 714507
Mobile: +44 (0)7977 567 318
E-Mail:    dshaw@act4u.org 
stl
New Member
Posts: 9
Country: United Kingdom

Re: ACT Pro 2013 and Microsoft Outlook 2010 - ACT add-ins and address book in Outlook, but ACT crashes if try to write email

I can run ACT as an administrator like this (I didn't realise that is what was meant), but I don't have the same option with Outlook. What would this allow me to do please?

Bronze Super Contributor
Posts: 1,542
Country: United_Kingdom

Re: ACT Pro 2013 and Microsoft Outlook 2010 - ACT add-ins and address book in Outlook, but ACT crashes if try to write email

Hope this website will help for the Outllook admin:

 

http://www.msoutlook.info/question/749

 


David Shaw
Act! Certified Consultant since 2001
Office:    +44 (0)1483 714507
Mobile: +44 (0)7977 567 318
E-Mail:    dshaw@act4u.org 
stl
New Member
Posts: 9
Country: United Kingdom

Re: ACT Pro 2013 and Microsoft Outlook 2010 - ACT add-ins and address book in Outlook, but ACT crashes if try to write email

Thank you, now I can run both ACT and Outlook as administrator. ACT will open a blank email in Outlook.  It won't populate the To field in the email and it won't merge the record email address with an email template. ACT still crashes. ACT will merge records with a Word document.