07-22-2015 06:58 AM
We are using:
We have set up the email system in ACT, and Outlook is set as the email editor.
In Outlook we can see the ACT address book, and also the ACT add-ins on the tool bar, and these work. We can attach emails to ACT contacts and view these in the contact's history, and we can use the ACT address book to send emails in Outlook.
However, when trying to send an email from ACT, ACT immediately stops working and this dialogue box appears:
Sage ACT! has stopped working
A problem caused the program to stop working correctly. Windows will close the program and notify you if a solution is available.
We have to click Close program on the dialogue box to continue, and ACT closes.
This happens most of the time. However occasionally clicking on an email address (or going to Write and choosing Write E-mail Message) will open up an email in Outlook but with the To field empty.
We don't sync the contacts or calendar between Outlook and ACT.
Can anyone suggest a solution please?
07-22-2015 09:57 AM
Can you please try running Act! & Outlook as the Admin and try the eamil again?
07-24-2015 03:23 AM
I have an administrator account in ACT, but I'm not sure how this would be done, or how I would check, for Outlook. It is something I would have to ask our IT consultant about.
Is this something that would only need to be done to set up the email function, then each Outlook user would be able to use their own email account? Because it won't work if only the admin can send emails.
07-24-2015 03:40 AM
07-24-2015 03:54 AM
I can run ACT as an administrator like this (I didn't realise that is what was meant), but I don't have the same option with Outlook. What would this allow me to do please?
07-24-2015 04:15 AM
07-24-2015 04:34 AM
Thank you, now I can run both ACT and Outlook as administrator. ACT will open a blank email in Outlook. It won't populate the To field in the email and it won't merge the record email address with an email template. ACT still crashes. ACT will merge records with a Word document.