ACT Pro 2013 Email History

[RTCampana]

I am currently using ACT Pro 2013 and Outlook 2010. When I send an email from ACT it doesn't recod the history. The ACT knowledge based stated to download a specific file (which I did) and then paste it into the Preferences Directory.

I am not technical....Where can I find the Preferences Directory to past the file into?

Thanks,

RTC

[gmartin]

Hello RTC,

Can you provide additional information about your issue:

- Did this ever work? 

- Operating system of computer?

- Do you have ACT! icons in the Outlook Add-in tab?  If yes, how many icons/which icons?

- What version of Office 2010 do you have installed?  Is it 64 or 32-bit, or 'Click-to-run'...

Note: The article you are refering to (26713) does not apply to ACT! 2013 (only 2011 and 2012), using the xml file in that article will not help your situation.

[RTCampana]

Thank you for getting back to me.

 Did this ever work? ----->No it never worked

- Operating system of computer? ------->Windows 7

- Do you have ACT! icons in the Outlook Add-in tab?  If yes, how many icons/which icons?-------> Yes----->

Under the Menu Commands I have-------->Attach to ACT Contacts and Quick Attach

Under the Toolbar Commands I have----->Quick Attach; Createt ACT Contact; Sync Contacts w/ACT; Creat ACT Activity; Sync Calendar with ACT

- What version of Office 2010 do you have installed?  Is it 64 or 32-bit, or 'Click-to-run'...---------->32bit

Note: The article you are refering to (26713) does not apply to ACT! 2013 (only 2011 and 2012), using the xml file in that article will not help your situation.-------->Understood

[gmartin]

It appears the Sage ACT! icons are correctly in place, so the add-in is enabled.  Things to check are:

- Preferences set to allow attachments

- Act.Outlook.Service.exe running

- Correct database listed in Outlook Address Book

- Problem email stuck in History Queue Folder

Here is an article with steps to resolve these items: KB Article 19948