03-21-2013 03:56 PM
I am currently using ACT Pro 2013 and Outlook 2010. When I send an email from ACT it doesn't recod the history. The ACT knowledge based stated to download a specific file (which I did) and then paste it into the Preferences Directory.
I am not technical....Where can I find the Preferences Directory to past the file into?
Thanks,
RTC
03-22-2013 07:06 AM
Hello RTC,
Can you provide additional information about your issue:
- Did this ever work?
- Operating system of computer?
- Do you have ACT! icons in the Outlook Add-in tab? If yes, how many icons/which icons?
- What version of Office 2010 do you have installed? Is it 64 or 32-bit, or 'Click-to-run'...
Note: The article you are refering to (26713) does not apply to ACT! 2013 (only 2011 and 2012), using the xml file in that article will not help your situation.
03-22-2013 09:17 AM
Thank you for getting back to me.
Did this ever work? ----->No it never worked
- Operating system of computer? ------->Windows 7
- Do you have ACT! icons in the Outlook Add-in tab? If yes, how many icons/which icons?-------> Yes----->
Under the Menu Commands I have-------->Attach to ACT Contacts and Quick Attach
Under the Toolbar Commands I have----->Quick Attach; Createt ACT Contact; Sync Contacts w/ACT; Creat ACT Activity; Sync Calendar with ACT
- What version of Office 2010 do you have installed? Is it 64 or 32-bit, or 'Click-to-run'...---------->32bit
Note: The article you are refering to (26713) does not apply to ACT! 2013 (only 2011 and 2012), using the xml file in that article will not help your situation.-------->Understood
03-22-2013 12:13 PM
It appears the Sage ACT! icons are correctly in place, so the add-in is enabled. Things to check are:
- Preferences set to allow attachments
- Act.Outlook.Service.exe running
- Correct database listed in Outlook Address Book
- Problem email stuck in History Queue Folder
Here is an article with steps to resolve these items: KB Article 19948