11-05-2012 11:05 PM
Restored Act 2006 (or 2007?) database to Act 2013. Records appear intact, including past activities, histories, notes. But any report with histories, activities or notes hangs on preview page 1. I specified "past" date range.
Telephone, address, or email reports generate OK.
Thx ... Dave
11-07-2012 06:52 AM
Note: Effective 6/1/13, Sage no longers provides support for the Act! software. This is now provided by Swiftpage.
11-07-2012 06:09 PM
Thanks for trying to help.
I created a new "test" database and copied all 80 report templates to replace the existing templates, (there were 82). The old templates were dated 2007 and were slightly different in size. The "Contact Report" and "Contact Status" reports will still only gerate a dark Print Preview screen, with "Printing page 1" in bottom left corner. I tried a test with just 1 contact that absolutely has "history"; same result --- nothing. i appreciate any further guidance.
11-20-2012 09:46 PM
What filter settings did you use?
11-21-2012 07:52 AM
Roy, Thanks very much for your support. All filters (activity, note,history) are "all dates" for Contact Report -- see attached screen shots. There is data for the "lookup contacts". i dont even get the basic contact info: name, address, etc.
11-21-2012 08:44 AM
What are the filter settings for users, both general and other tabs.
11-21-2012 05:50 PM
Roy, thanks again for taking a shot at this. I am not sure what you mean by filter settings for Users? Attached is the General tab filter screen. There is a contact in the lookup; there is data; I am the only user and the "record manager" of the contact is me. Other types of reports seem to work. Only reports containg history, notes, activities do not work. The report preview shows "printing page 1" but neverfills or advances.
I am going to try and apply the Hot Fix??
11-21-2012 06:19 PM
I applied Hot Fix 2 and this had no effect.
as a curiosity i opened the "Edit" screen for the Contact Report, see screen shot attached --- it advised that "The template you are opening contains one or more fields which may have been deleted, or which you do not have access." What does that mean and could that be an issue? Thx again, Dave.
11-21-2012 10:02 PM
Renaming database fields in define fields can cause that problem. Because the screen shot covers part of the template I couldn't tell if there was a template fields grayed out whic would give a clue as to the problem field. With That error message the template would likely fail. If the problem isn't on the main report I'd suspect that it's in the opportunities sub report.