ACT Pro 2012, cannot create a new group

[twood211]

I have ACT Pro 2012

I enter the name for a new group but I cannot save the new group. 

I tried adding contacts to the group while still in the create new group window but they do not show up in the group contacts list.  I found that if I entered something in "Group Notes" and closed,  the contacts would then show up in the Group and the Group name also shows up in the Group Tree.  At this point I cannot remove or add another contact to the group.

[twood211 · Accepted solution]

Problem solved!  Found the answer in a previous post.  Answer came from:  wellmet- Stan Smith
ADS Programming Services
Birmingham, AL 35209
205-222-1661
www.adsprogramming.com

Tools>Preferences>Admin>Duplicate Checking>Group> set to something valid

Working fine now!

Thanks Stan!

[twood211 · Accepted solution]

Problem solved!  Found the answer in a previous post.  Answer came from:  wellmet- Stan Smith
ADS Programming Services
Birmingham, AL 35209
205-222-1661
www.adsprogramming.com

Tools>Preferences>Admin>Duplicate Checking>Group> set to something valid

Working fine now!

Thanks Stan!

[ghollister]

Hello twood211,
Welcome to the Sage ACT! Community. I'm glad to hear you found the solution in this forum. As a result of your post, we have published a Knowledgebase article to share this information:
http://kb.Sagesoftwareonline.com/cgi-bin/Sagesoftwareonline.cfg/php/enduser/std_adp.php?p_faqid=2862...

Thanks!

[CaptnTony]

Yes, that worked for me as well. Thank you.

[ComplianceTeam]

Hi Greg,

I'm trying the solution listed above and in the database and when I try to modify the Duplicate Checking box, the box is greyed so that can't modify it. Any suggestions?

[ghollister]

Hello ComplianceTeam,
Welcome to the Sage ACT! Community. You'll need to ensure that you are logged into the database as an Admin or Manager user. Standard users do not have access to the duplicate checking settings. In addition, this setting is not available on remote databases either.

[ComplianceTeam]

Thanks for the response Greg.  Once that setting is change, can remote users still create and maintain groups?

[ghollister]

Once you change the settings in the main database, those settings will come over when the remote user syncs.