10-13-2017 02:34 PM
Recently installed Ofice 2016 on my computer and the feature to Export Current List to Excel is now grayed out. See attachment
Does my version of ACT not support Office 2016?
10-13-2017 03:04 PM
Microsoft Office programs must be installed before Act! is installed in order to function properly with Act!. If you decide to install Excel to your computer after you have already installed Act!, it will be necessary for you to uninstall and reinstall Act!.
Make a back up and uninstall and reinstall Act!
Please be advised that due to the age of 2012 Act! Support is not able to help if something goes afoul!
29767 Act! Compatibility Matrix
Act! 2012 was made long before Office 2016 and they are not compatible.
Unlike Outlook, Excel is much more forgiving. I bet reinstalling Act! will allow it to pick up Excel again.
Uninstall Act! vi the Control Panel
27964 How to Install Sage ACT! Pro 2012
10-16-2017 06:52 AM