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ACT Pro 2012 and Office 2016

New Member
Posts: 4
Country: USA

ACT Pro 2012 and Office 2016

Recently installed Ofice 2016 on my computer and the feature to Export Current List to Excel is now grayed out. See attachment

 

Does my version of ACT not support Office 2016? 

Employee
Posts: 108
Country: USA

Re: ACT Pro 2012 and Office 2016

 

Microsoft Office programs must be installed before Act! is installed in order to function properly with Act!. If you decide to install Excel to your computer after you have already installed Act!, it will be necessary for you to uninstall and reinstall Act!.

 

http://kb.act.com/app/answers/detail/a_id/28640/kw/export%20to%20excel

Make a back up and uninstall and reinstall Act!

Please be advised that due to the age of 2012 Act! Support is not able to help if something goes afoul!

 

29767 Act! Compatibility Matrix

http://kb.act.com/app/answers/detail/a_id/29767/kw/versions%20of%20act

 

Act! 2012 was made long before Office 2016 and they are not compatible.
Unlike Outlook,  Excel is much more forgiving. I bet reinstalling Act! will allow it to pick up Excel again. 

 

Uninstall  Act! vi the Control Panel

 

27964 How to Install Sage ACT! Pro 2012

http://kb.act.com/app/answers/detail/a_id/27964

 

 

 

New Member
Posts: 4
Country: USA

Re: ACT Pro 2012 and Office 2016

Thank you. We will give that a shot!

Platinum Elite Contributor
Posts: 14,384
Country: Australia

Re: ACT Pro 2012 and Office 2016