06-18-2013 06:58 AM
I'm trying to use ACT Pro 2012 and Outlook 2012 to send mail merge email messages to prospects. I follow the prompts in the mail merge wizard, but when I hit "finish", no emails are ever sent. I've done these mail merges before, so I'm not sure why it's not working now.
I know that my Outlook is integrated with ACT, because I have copies of my other prospect emails saved in ACT; for whatever reason, the mail merge piece is what's not working. I also have a collegue using the same version of Outlook and ACT, but she's not having any issues with mail merge.
What do you suggest?