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ACT Pro 2012 Mail Merge not Emailing

New Member
Posts: 1
Country: USA

ACT Pro 2012 Mail Merge not Emailing



I'm trying to use ACT Pro 2012 and Outlook 2012 to send mail merge email messages to prospects. I follow the prompts in the mail merge wizard, but when I hit "finish", no emails are ever sent. I've done these mail merges before, so I'm not sure why it's not working now.


I know that my Outlook is integrated with ACT, because I have copies of my other prospect emails saved in ACT; for whatever reason, the mail merge piece is what's not working. I also have a collegue using the same version of Outlook and ACT, but she's not having any issues with mail merge.


What do you suggest?