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ACT Pro 2011 will not sync all outlook contacts

New Member
Posts: 6
Country: USA

ACT Pro 2011 will not sync all outlook contacts

I just installed ACT Pro 2011 for the first time and sync'd it with Outlook.  For some reason, it only sync'd 92 of the 3000+ contacts I have in Outlook.  Has anyone experienced this and can point me in the right direction?

 

I'm using Outlo0k 2007.

 

Thanks in advance,

Mark

Platinum Elite Contributor
Posts: 14,384
Country: Australia

Re: ACT Pro 2011 will not sync all outlook contacts

Copper Super Contributor
Posts: 78
Country: Australia

Re: ACT Pro 2011 will not sync all outlook contacts

Hi gil,

 

First of all, can you check your Outlook contact sync settings?

 

From the Tools menu, click Preferences | Email & Outlook Sync | Outlook Synchronization Preferences.

 

In there check that under the Synchronize Contacts tab you do have all contacts ticked. The KB article detailing all this is below.

 

http://kb.sagesoftwareonline.com/cgi-bin/sagesoftwareonline.cfg/php/enduser/std_adp.php?p_faqid=2681...

 

If All contacts is ticked, then try this KB article:

 

Contacts Fail to Sync between Outlook® and Sage ACT!

 

http://kb.sagesoftwareonline.com/cgi-bin/sagesoftwareonline.cfg/php/enduser/std_adp.php?p_faqid=2710...

 

Let us know if this works for you.

New Member
Posts: 14
Country: United States

Re: ACT Pro 2011 will not sync all outlook contacts

I am having the same problem. I have checked to make sure "All Act Contacts" is checked. I am only getting 5 act contacts sync'd to outlook.

 

Any other suggestions?

Platinum Elite Contributor
Posts: 6,537
Country: USA

Re: ACT Pro 2011 will not sync all outlook contacts

Hello jnkwms,
Please see if the suggested solution in this Knowledgebase article helps:
http://kb.sagesoftwareonline.com/cgi-bin/sagesoftwareonline.cfg/php/enduser/std_adp.php?p_faqid=2710...

Also, what version of ACT! are you using, including Hot Fix number (from Help > About ACT!)?

Greig Hollister

Note: Effective 6/1/13, Sage no longers provides support for the Act! software. This is now provided by Swiftpage.